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          ivari
          200-5000 Yonge Street
          Toronto, Ontario M2N 7E9
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          ivari
          P.O. Box 4241, Station A
          Toronto, ON M5W 5R3
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  • ivari-Sagicor-logo-EN
  • Got a question?
  • Forms & guides
  • Company information
  • News
  • Contact us
  • Products
        • Insurance
          • Overview
          • Insurance planning
          • Universal life insurance
          • Term insurance
          • Critical illness insurance
          • Guaranteed Life and Simplified Life insurance
        • Investments
          • Annuities
          • Inforce products
        • Value-added benefits
          • Virtual Care by Maple
          • Immediate Assist Benefit
  • Resources
        • FAQ
          • How do I
          • Making a claim
          • The ivari claims experience
          • Payment options
          • Forms for clients
          • e-Signature guidelines
          • Good reads
        • Tools
          • ivari digital tools
          • My ivari
          • My Insurance View
          • Wellness quiz
          • Financial challenge quiz
          • Send documents
          • Online change forms
          • Mobile experience
        • Financial quick links
          • Fund facts & performance updates
          • Net Rates of Return and Prices
          • Fund code finder
          • Segregated fund financial statements
  • About ivari
        • Contact
        • Main reception
          416-883-5000

          Corporate mailing address
          ivari
          200-5000 Yonge Street
          Toronto, Ontario M2N 7E9
        • Policy-related contact
        • Are you a policyholder with ivari?
          Please use this mailing address for all policy-related correspondence

          Policy-related mailing address
          ivari
          P.O. Box 4241, Station A
          Toronto, ON M5W 5R3
        • Customer service
        • Toll free: 1-800-846-5970

          For general inquiries:
          [email protected]

          Need to send us something?
          Send requests securely
        • About us
          • Company information
          • News
          • Careers
          • New to ivari
          • Contact us

Value-added benefits from ivari provide policyholders access to extra services and support at no additional cost.

We care. Beyond the coverage.

Insurance protection plus integrated care

ivari policies include access to Maple* — a fully integrated virtual care program designed to support your health and well-being at every stage of life. Whether you need on-demand care for an everyday health concern, or you’re looking for mental health support and practical life resources, it’s all available in one place, from any device, any time.

What you have access to:

You have access to four (4) Primary Care visits per year through Maple 24/7/365, plus comprehensive mental health and everyday life resources through Maple’s Member Assistance Program. The Member Assistance Program connects you with counselling support for the challenges that matter most to you, and also gives you access to legal consultations, financial information, work-life resources, digital self-care tools, and 24/7 crisis support.

Maple’s quick and convenient access to care is available for your eligible dependents.**

Benefits of Virtual Care by Maple

On Demand Primary Care:

  • Connect with a doctor in minutes
  • Access care around the clock (up to 4 consultations annually)
  • Communicate via text, video, or audio
  • Receive advice, prescriptions, and lab referrals
  • Manage and store your medical records
  • Expert medical opinions from specialty providers (available to the person insured under a Critical Illness standalone or rider policy only)

Maple’s Member Assistance Program:

  • Work and Life Resources
  • Mental health counselling (up to 3 hours annually)
  • Financial information
  • Legal support
  • Comprehensive and customized referral packages

Maple resources

  • Detailed responses to frequently asked questions (coming soon)
    FAQ
  • Maple Care Guide
  • Maple Flyer
  • Family Sharing Feature (coming soon)

Getting started with Maple is quick and easy

What you’ll need to create an account on Maple:

1

Visit ivari’s custom URL:
getmaple.ca/ivari

2

Enter your ivari policy number when prompted.

3

Complete your profile details.

4

Create a secure password. Review and accept the Terms of Use and Privacy Policy.

5

Verify your email address by clicking the link sent to your email.

Register for Maple today!

Maple health and wellness tips

10 Tips for a Healthy New Year

Every year we make New Year’s resolutions to better ourselves. For many, their New Year’s resolution is to eat healthy and exercise, especially after indulging in all those delicious yet unhealthy foods over the holidays. But sticking to a healthy eating regimen doesn’t always last for long — about 64%...

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Flu hits fast. So does Maple

Flu season typically ramps up in November, peaks in December to February, and tails off by early spring, so easy, anytime access matters. Beat cold & flu season without the waiting room. With Maple, your clients can connect with Canadian-licensed doctors online in minutes for flu and cold symptoms, get...

Read More

Skin Cancer Prevention: How to Reduce Your Risk

Summer is here, and you’re probably itching to spend hours outside. But before you spend long summer days outside soaking up the sun, it’s important to remember those golden rays play a big part in causing the most common form of cancer — skin cancer. And skin cancer isn’t just...

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10 tips to prepare for a healthy spring

Spring is an excellent opportunity to rejuvenate your health and well-being. Here are 10 tips to help you prepare for a healthy season. 1. Build a workout plan Regular physical activity can boost your lifespan and overall health. Aim for at least 2.5 hours of moderate to vigorous aerobic exercise...

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What health appointments should women make as they age?

As women age, their healthcare needs evolve, requiring regular check-ups, screenings, and immunizations to maintain overall well-being and prevent serious conditions. Preventive health measures can help extend life expectancy by up to 10 years. Annual Check-Ups Primary Care: Regular visits help track health trends, monitor vital signs, and ensure necessary...

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Cold weather, healthy kids: Your winter wellness playbook

Kids never seem to get sick at convenient times — it’s often right before an important event or late at night. Knowing whether they need a doctor’s visit can be unclear. If your child needs a doctor’s note, or you have health concerns, Maple is available 24/7 to connect you...

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Keep your spring allergies at bay

Spring brings a lot of joy. But when pollen levels are high, dealing with allergies can be tricky and affect your quality of life. Rest assured, with your ivari Critical Illness policy, you can access a healthcare provider online for health support and allergy prescriptions. A mix of preventive tips...

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ivari Critical Illness policyholders can enjoy peace of mind anytime with Maple’s 24/7 virtual care

What’s great about being an ivari Critical Illness policyholder? Maple! ivari Critical Illness policies include access to Maple - Canada’s leading 24/7 virtual care solution.This value-added partnership gives clients access to visit with a doctor or nurse practitioner who can advise, diagnose, and treat policyholders and their eligible dependents* in...

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The key to long-term wellness starts with 8 healthy habits

Making simple lifestyle changes and seeking regular medical care can be lifesaving. Here are eight reasons to see a doctor even if you feel fine. 1. Your family medical history changes. Genetics play a role in many forms of disease, and if family medical history has changed, chances are their health...

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Blue Monday – Tips for a brighter day

Mondays can be tough as they mark the end of the weekend and the start of the work week. However, the third Monday of January, known as Blue Monday, is considered the most dreaded. This year, Blue Monday falls on January 20. On this day, you might feel stressed by...

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How to talk to a doctor online, 24/7 for flu symptoms

It’s coming: The flu. Every year, like clockwork, Canadians start an epic battle with germs. Coughs, runny noses, and sneezing – they’re inevitable. Flu season leaves many Canadians crowding into germy waiting areas at their local walk-in clinic. Others are spending hours in the ER for minor issues like prescription renewals....

Read More

Heat exhaustion vs. heat stroke: what’s the difference?

Protect yourself from heat exhaustion and heatstroke this summer It’s easy to get caught up in summer fun outdoors, but becoming overheated can may increase your internal body temperatures faster than your body can cool down. This may result in heat exhaustion or heatstroke. Heat exhaustion is uncomfortable as your...

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How to prevent food poisoning

Summer brings increased risk of foodborne illness Food poisoning affects four million Canadians each year, with cases of particular foodborne illnesses spiking in the warmer weather. One of the prime reasons is people tend to eat outside more during the summer months and this can make handwashing and utensil hygiene...

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Steps you can take after a cancer diagnosis

There is no way to sugarcoat it. A cancer diagnosis is tough, and it can make you feel helpless, lost, and confused. If you or a loved one has just received one, these tips can help you navigate this journey. Write down questions to ask before appointments with healthcare providers....

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How to handle arthritis in winter

Does your arthritis get worse in the winter? You’re not alone. Seasonal changes can greatly impact arthritis symptoms. And while it’s not possible to fully prevent increased joint pain and stiffness in cold weather, you can do a few things to help. Stay warm. Keeping your body warm can relieve...

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Managing the seasonal flu

Flu season lasts from winter until early spring, and catching it can take you down for the count. For those with weakened immune systems, it can have serious complications. While the flu virus is everywhere throughout these months, there are a few things you can do to protect yourself. This...

Read More

*Starting June 1, 2026, Maple Virtual Services will be included with all new policies for primary insureds aged 18 plus, with one access per policyholder. Existing policies with Maple will automatically transition to the new Maple offering.

Virtual Services by Maple is a non-contractual benefit and is subject to program availability. Products or services offered may be subject to change. Maple Corporation is the provider of the virtual care services available with ivari policies. The Member Assistance Program (MAP) is a third-party offering delivered by ComPsych Corporation (“ComPsych”) through the Maple platform. Maple does not own or control ComPsych’s MAP services, and use of the MAP is subject to ComPsych’s Terms and Conditions and Privacy Policy. Professional certifications and / or qualifications may vary. ivari and its affiliates are not liable for the quality or availability of the products or services offered by Maple Corporation, ComPsych Corporation, or any of their respective affiliates. Maple Corporation and ComPsych Corporation are not agents or brokers of ivari.

**Eligible dependents are anyone for whom the person insured is legally authorized to make healthcare decisions (e.g., a partner, a child under 18, or an elderly dependent). Read Maple’s Privacy Policy for more details. “Partner” means a person with whom the Insured is (a) legally married, (b) in a civil union, (c) in common law relationship, (d) live together in domestic partnership, or in an adult interdependent relationship and either have lived together for at least one (1) year or are together the parents of a child.

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P.O. Box 4241, Station A
Toronto, ON M5W 5R3

416-883-5000 . Telephone
1-800-846-5970 . Toll free
[email protected]

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ivari is a member of Assuris. Assuris is the not for profit organization that protects Canadian policyholders in the unlikely event that their life and health insurance company fails. Details about Assuris protection are available at www.assuris.ca.

Droits d’auteur © 2026, ivari Holdings Inc. Tous droits réservés.

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