There is no truth to the rumours that having taken the COVID-19 vaccination you will not qualify for life insurance or you will be denied benefits from your life insurance policy. All of Canada’s life and health insurers, including ivari, are supportive of Canadians receiving government-approved vaccinations to protect themselves from serious illness and death.
Read the statement from Canadian Life and Health Insurance Association (CLHIA) about COVID vaccinations and your life insurance here.
Before cancelling your valuable insurance policy, we encourage you to speak to your advisor.
You may surrender your insurance policy by completing sections 1, 5(b) & 7 of the Policy Service form and signing on page 4.
Please be advised that this transaction may cause a taxable consequence. Please contact your advisor or ivari Customer Service at 1-800-846-5970 for more information.
The fastest and easiest way to send us your completed and signed forms is through our online tool. By using this tool, forms are sent instantly! Alternately, you can mail your completed forms to:
ivari
P.O. Box 4241, Station A
Toronto, ON M5W 5R3
Before cancelling your valuable insurance policy, we encourage you to speak to your advisor.
If you would like to cancel your insurance policy with ivari, and the policy has no cash value, please submit a letter of direction including the policy owner(s) and insured(s) names, plus a policy number. All policy owners must sign and, if applicable, irrevocable beneficiaries must also sign. The fastest and easiest way to send us your completed and signed forms is through our online tool. By using this tool, forms are sent instantly! Alternately, you can mail your completed forms to:
ivari
P.O. Box 4241, Station A
Toronto, ON M5W 5R3
If you need any help or, require additional information, please contact your advisor or ivari Customer Service at 1-800-846-5970.
A withdrawal can be requested by completing sections 1 , 5(a) & 7 of the Policy Service form and signing on page 4.
Please be advised that a withdrawal against your universal life policy may cause the policy to lapse if it is not adequately funded. As well, this transaction may cause a taxable consequence. Please contact your advisor or ivari Customer Service at 1-800-846-5970 for more information.
The fastest and easiest way to send us your completed and signed forms is through our online tool. By using this tool, forms are sent instantly! Alternately, you can mail your completed forms to:
ivari
P.O. Box 4241, Station A
Toronto, ON M5W 5R3
Please contact your advisor or ivari Customer Service at 1-800-846-5970 to determine if your policy has this option.
A policy loan can be requested by completing sections 1, 6 & 7 of the Policy Service form and signing on page 4.
Please be advised that a loan against your universal life policy may cause the policy to lapse if it is not adequately funded. As well, this transaction may cause a taxable consequence. Please contact your advisor or ivari Customer Service at 1-800-846-5970 for more information.
The fastest and easiest way to send us your completed and signed forms is through our online tool. By using this tool, forms are sent instantly! Alternately, you can mail your completed forms to:
ivari
P.O. Box 4241, Station A
Toronto, ON M5W 5R3
No, we don’t currently. However, there are several other options for you: pre-authorized debit, online banking and cheque through the mail. Learn more
To add more coverage to your policy, or make a change to your existing life policy, please contact your advisor directly. If you need help locating your advisor, please contact ivari Customer service at 1-800-846-5970
Congratulations!
If you already have a child rider on your policy, you simply need to send us a signed letter with your child’s name and date of birth.
If you need to add a brand new child rider, please contact your advisor. If you don’t remember your advisor’s contact information, call us at 1-800-846-5970 and we’ll be able to help you.
Your advisor would be happy to help you with this.
If you don’t remember your advisor’s contact information, call us at 1-800-846-5970 and we’ll be able to help you.
Your advisor can help you purchase a new policy. If you do not have an advisor you can contact ivari Customer Service at 1-800-846-5970.
When changing your beneficiary, you must complete the Change of Beneficiary form.
This form can be completed in one of two ways:
All policy owners, including any irrevocable beneficiaries, must sign the Change of Beneficiary form.
*At this time, only the following provinces accept eSignatures for the Change of Beneficiary form: AB, BC, MB, NB, NL, ON and QC. Clients residing in other provinces will need to download, print, sign, and send the PDF version of this form to ivari through our Send Documents tool. Alternately, you can mail your completed forms to:
ivari
P.O. Box 4241, Station A
Toronto, ON M5W 5R3
If you need any help or, require additional information, please contact your advisor or ivari Customer Service at 1-800-846-5970.
To increase or decrease your coverage amount, you’ll need to contact your advisor who would review your financial needs and help you understand the coverage amount that you need.
If you don’t remember your advisor’s contact information, call us at 1-800-846-5970 and we’ll be able to help you.
This is known as a conversion and it will ensure that you have coverage for life. Your advisor will be able to assist with a conversion.
If you don’t remember your advisor’s contact information, call us at 1-800-846-5970 and we’ll be able to help you.
You can change or correct the name on your policy by completing sections 1& 10 of the Policy Service form and signing on page 4.
Note: A copy of the name change documentation must be submitted. For Corporations: Please attach articles of amalgamation/amendment showing the correct legal name.
The fastest and easiest way to send us your completed and signed forms is through our online tool. By using this tool, forms are sent instantly! Alternately, you can mail your completed forms to:
ivari
P.O. Box 4241, Station A
Toronto, ON M5W 5R3
If you need any help or require additional information, please contact your advisor or ivari Customer Service at 1-800-846-5970.
You can send us a completed Request for Change of Servicing Representative Form (DCC 369) or a Letter of Direction, signed by the policy owner(s) and the new servicing agent. Be sure to include your policy number(s). The fastest and easiest way to send us your completed and signed forms is through our online tool. By using this tool, forms are sent instantly! Alternately, you can mail your completed forms to:
ivari
P.O. Box 4241, Station A
Toronto, ON M5W 5R
Tel: 1-800-846-5970
[email protected]
ivari
P.O. Box 4241, Station A
Toronto, ON M5W 5R3
Customer Service
Toll free: 1-800-846-5970
Email
[email protected]
If you need help locating your advisor, please contact ivari Customer Service at 1-800-846-5970.
Please view our Customer Complaint Handling Process for more details.
All of our forms can be found on our site under Forms and Guides.
You can contact your advisor or contact us at 1-800-846-5970.
You can email us at [email protected] or call us at 1-800-846-5970 and we’ll be happy to look into it for you.
You can contact us at 1-800-846-5970.
There are three ways for you to make your scheduled premium payments to your existing ivari policy. Learn more.
You can transfer the ownership of your ivari insurance policy by completing a Notice of Transfer of Ownership form.
For all universal life policies, please contact your advisor who will assist you through this process. If you need help locating your advisor, please contact ivari Customer Service at 1-800-846-5970.
The fastest and easiest way to send us your completed and signed forms is through our online tool. By using this tool, forms are sent instantly! Alternately, you can mail your completed forms to:
ivari
P.O. Box 4241, Station A
Toronto, ON M5W 5R3
If you need any help or require additional information, please contact your advisor or ivari Customer Service at 1-800-846-5970.
Please be advised that a transfer of ownership may have tax consequences depending on the Owner’s relationship as described in the Income Tax Act. If you need help understanding some of the terms used in the tax section of the form, you can find definitions below.
This type of relationship refers to a relationship between a non-related person as defined in the Income Tax Act section 251(1) and (2).
This type of relationship refers to a relationship between related person as defined in the Income Tax Act section 251(1) and (2).
For more clarification, please refer to the Income Tax Act sections mentioned above or contact your financial advisor.
On a transfer of ownership transfer between current or former spouse/common-law, the Income Tax Act allows for an automatic rollover under the sections above which are considered tax deferred if the parties meet the specific requirements (one of them being that both of them have to be a Canadian resident).
In some cases, say when it involves a court order, one party may be required to pay an amount to the other. This is when the owners would typically opt out from the provision. If this occurs, they need to provide the amount exchanged between the parties.
You have three options when changing your contact information:
If you need any help or, require additional information, please contact your advisor or ivari Customer Service at 1-800-846-5970.
To set up or change Pre-authorized Debit (PAD) payments with ivari, you have two options:
If you need any help or, require additional information, please contact your advisor or ivari Customer Service at 1-800-846-5970.
To change your status from smoker to non-smoker, please contact your advisor who will assist you through this process. If you need help locating your advisor, please contact ivari Customer Service at 1-800-846-5970.
If you are in the position to make a claim on a critical illness policy, it is most likely because you have suffered a serious medical condition. The last thing you need is to deal with a wall of paperwork and confusing information. At ivari, we understand that this is a challenging time so we are here to make the claims process as quick and easy as possible.
Step 1: Contact us in any one of the following ways:
You’ll need to have this information handy when reporting your claim:
Step 2: When we receive the requested documents and completed forms, we will evaluate your claim.
Note: Providing us with your email address will help to expedite this process.
Claims for policies under 2 years old are referred to as “contestable claims”. And, while this may sound bad, it really just refers to the fact that the claim will have to go through a routine investigation process to look at the insured’s health history prior to the date of the policy being issued. This is an industry-wide practice that can take a while but the good news is that most of the time everything is just fine and the claim is paid.
If you have any immediate questions, please contact us at 1-855-806-5057 or [email protected]
If you’re making a claim on a life insurance policy, it’s most likely because you’ve experienced a personal loss. We understand that this is a challenging time so we want to help make the claims process as quick and as easy as possible.
Step 1: Contact us in any one of the following ways:
You’ll need to have this information handy when reporting your claim:
Step 2: One of our Claims Adjudicators will contact you within 24 hours of receiving the claims details. At that time, we’ll explain the claims requirements and send you any forms that need to be completed either by email or mail.
Note: Providing us with your email address will help to expedite this process. The sooner you receive and complete the forms, the sooner we can process your claim.
Step 3: When we receive the requested documents and completed forms, we will evaluate your claim and make a decision.
Claims for policies under 2 years old are referred to as “contestable claims”. And, while this may sound bad, it really just refers to the fact that the claim will have to go through a routine investigation process to look at the insured’s health history prior to the date of the policy being issued. This is an industry-wide practice that can take a while but the good news is that most of the time everything is just fine and the claim is paid.
If you have any immediate questions, please contact us at 1-855-806-5057 or [email protected]
