Universal life insurance claims

The first thing to do is contact us, by phone at 1-800-846-5970 or email at claimsdepartment@ivari.ca, with the following information so we can begin the claims process.

For life claims:

  • Policy number
  • Insured’s first and last name
  • Cause of death (accident or illness)
  • Date of birth
  • Country of death (this is important!)

Once you have reported your claim, a claims adjudicator will contact you within 24 hours to let you know exactly which forms you will need to complete.

For Living Benefits Claims on a Universal Life Insurance Policy:

For occupational disability claims:

  • Policy number
  • Date the insured stopped working
  • Cause of occupational disability

For critical illness:

  • Policy number
  • Date the insured stopped working
  • Type of critical illness

For Waiver of Premium claims:

  • Policy number
  • Insured’s first and last name
  • Date the insured stopped working
  • Cause of disability

Term insurance claims

The first thing to do is contact us, by phone at 1-800-846-5970 or email at claimsdepartment@ivari.ca, with the following information so we can begin the claims process.

For life claims:

  • Policy number
  • Insured’s first and last name
  • Cause of death (accident or illness)
  • Date of birth
  • Country of death (this is important!)

For Wavier of Premium claims:

  • Policy number
  • Insured’s first and last name
  • Date the insured stopped working
  • Cause of disability

Once you have reported your claim, a claims adjudicator will contact you within 24 hours to let you know exactly which forms you will need to complete.

Critical illness protection claims

The first thing to do is contact us, by phone at 1-800-846-5970 or email at claimsdepartment@ivari.ca, with the following information so we can begin the claims process.

  • Policy number
  • Insured’s first and last name
  • The diagnosis
  • The date of the diagnosis

Once you have reported your claim, a claims adjudicator will contact you within 24 hours to let you know exactly which forms you will need to complete.

Please refer to the specific type of insurance product you have to ensure that the proper steps are taken and your claim can be processed quickly.

You may also call our toll-free number 1-800-846-5970 or email us at claimsdepartment@ivari.ca if you require any assistance.