Making a Claim
We are here to make the claims process as easy as possible. Depending on the type of insurance you have, the process may vary from product-to-product.
Universal life insurance claims
You can report a claim in one of the following ways: Submit an online claim, by phone at 1-800-846-5970 or email at [email protected], with the following information so we can begin the claims process.
For life claims:
- Policy number
- Insured’s first and last name
- Cause of death (accident or illness)
- Date of birth
- Country of death (this is important!)
Once you have reported your claim, a claims adjudicator will contact you within 24 hours to let you know exactly which forms you will need to complete.
For Living Benefits Claims on a Universal Life Insurance Policy:
For occupational disability claims:
- Policy number
- Date the insured stopped working
- Cause of occupational disability
For critical illness:
- Policy number
- Date the insured stopped working
- Type of critical illness
For Waiver of Premium claims:
- Policy number
- Insured’s first and last name
- Date the insured stopped working
- Cause of disability
Term insurance claims
You can report a claim in one of the following ways: Submit an online claim, by phone at 1-800-846-5970 or email at [email protected], with the following information so we can begin the claims process.
For life claims:
- Policy number
- Insured’s first and last name
- Cause of death (accident or illness)
- Date of birth
- Country of death (this is important!)
For Wavier of Premium claims:
- Policy number
- Insured’s first and last name
- Date the insured stopped working
- Cause of disability
Once you have reported your claim, a claims adjudicator will contact you within 24 hours to let you know exactly which forms you will need to complete.
Critical illness protection claims
You can report a claim in one of the following ways: Submit an online claim, by phone at 1-800-846-5970 or email at [email protected], with the following information so we can begin the claims process.
- Policy number
- Insured’s first and last name
- The diagnosis
- The date of the diagnosis
Once you have reported your claim, a claims adjudicator will contact you within 24 hours to let you know exactly which forms you will need to complete.
How to make a claim
If you are making a claim on a life insurance policy, it is most likely because you have experienced a personal loss. We understand that this is a challenging time, so we want to help make the claims process as quick and as easy as possible. We hope this video will help you understand the process for making a claim.
Please refer to the specific type of insurance product you have to ensure that the proper steps are taken and your claim can be processed quickly.
You may also call our toll-free number 1-800-846-5970 or email us at [email protected] if you require any assistance.