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        • Contact
        • Main reception
          416-883-5000

          Corporate mailing address
          ivari
          200-5000 Yonge Street
          Toronto, Ontario M2N 7E9
        • Policy-related contact
        • Are you a policyholder with ivari?
          Please use this mailing address for all policy-related correspondence

          Policy-related mailing address
          ivari
          P.O. Box 4241, Station A
          Toronto, ON M5W 5R3
        • Customer service
        • Toll free: 1-800-846-5970

          For general inquiries:
          [email protected]

          Need to send us something?
          Send requests securely
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Umbrella logo

Critical illness insurance

| | | |
Umbrella logo

Let’s talk about… critical illness insurance

Did you know that, on average, people are living longer? That’s great news but it also means that the chance of being diagnosed with a critical illness, and surviving it, is greater, too. In fact, living through the treatment process and surviving a critical illness can cause financial hardships for many people.

Do you need critical illness insurance?

You may be strong and healthy, and you may think that you can beat any critical illness that comes your way. And you may be right. In fact, illnesses that would have ended in death just a few years ago are now being treated and even cured. While that’s good news, living through a critical illness and surviving it can cause financial stress for many people.

You may have considered these financial stresses:

  • Loss of income
  • Out of pocket expenses

But some may come as a surprise, like:

  • Childcare, if the primary caregiver becomes ill
  • Travel expenses for medical treatments (including gas, hotels, car rental)
  • Homecare services (domestic and personal)
  • Flights for family and friends to visit

ivari has you covered

Would you be able to handle these extra expenses if you are diagnosed with a critical illness?

Critical Illness Protection from ivari provides a tax-free,1 lump-sum Critical Illness Benefit when you are diagnosed with a covered condition as defined in your contract and you survive the 30-day survival period.

The money you receive can be used however you choose, without restriction.

What’s covered?

You can purchase Critical Illness Protection from ivari with either 4-condition coverage or 25-condition coverage.

Learn exactly what's covered
Critical illness benefits icon

Benefits

Your Critical Illness Protection policy from ivari offers you the following benefits:

Critical illness protection benefit

Provides a one-time, lump-sum payment if the life insured is diagnosed with one of the Critical Illness Covered Conditions and survives the 30-day survival period.

Early detection benefit

Provides a one-time, lump-sum payment per policy if you are diagnosed with one of the Early Detection Covered Conditions and survive the 30-day survival period.

Return of premium on death benefit

Provides a one-time, lump-sum payment upon the death of the insured, however, it is not payable if the Critical Illness Benefit has been paid or is payable.

Virtual Care Services by Maple2

Eligible policyholders have access to Maple3—a fully integrated care program that supports their health from every angle. Maple can connect policyholders with Canadian-licensed doctors and nurse practitioners on demand, 24/7/365, and provide access to confidential counselling, cognitive behavioural therapy and wellness coaching through Maple’s Member Assistance Program.

The person insured under a critical illness policy has access to Expert Medical Opinions—specialist reviews for those who’ve already received a complex diagnosis, giving you the clarity and confidence to make informed decisions about your health.

For more information, visit Maple.

How much insurance do you really need?

Your insurance needs will change throughout your life. How much do you need now? How about tomorrow?

Find out how much insurance you need, and when you’ll need it, with My Insurance View from ivari.

Try My Insurance View

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Two ways to buy Critical Illness Protection

There are two ways you can purchase Critical Illness Protection from ivari. How you purchase it depends on your specific needs. Your advisor can provide you with more details and help you decide the way that’s right for you.

Critical illness protection – as a rider

Adding a Critical Illness Protection Rider from ivari to your new or existing life insurance coverage offers more comprehensive protection than what you could get from life insurance alone.

Purchasing Critical Illness Protection as a rider means it is a coverage that is attached to a life insurance policy or critical illness standalone policy. This is called bundling, and there is no additional policy fee for the Rider.

You can do this in one of two ways:

  • You can purchase a new life insurance policy from ivari and add a Critical Illness Protection Rider to it.4
  • You can add a Critical Illness Protection Rider to your existing inforce life insurance policy or Critical Illness Protection standalone policy.4, 5, 6

Bundling saves you a bundle

Just like purchasing a combo meal at your favourite restaurant, combining, or bundling, your life insurance with your critical illness insurance can save you money. In fact, it can save you up to 15%7 over purchasing these products separately.

Critical illness protection – on its own

Purchased on its own,8 Critical Illness Protection from ivari offers the same great features as our Critical Illness Protection Rider with the addition of the waivers that can help you protect your valuable policy.

Adding a waiver to your policy

Have you considered what would happen if you became disabled by a condition other than a Critical Illness Covered Condition and you were unable to pay your premiums? A waiver attached to your Critical Illness Protection policy would allow you to keep your valuable coverage in effect even if you became disabled.

Adding a waiver to your Critical Illness Protection policy will help ensure that your coverage continues if you become totally disabled from something other than a Critical Illness Covered Condition and you are unable to pay your premiums.

Waiver of Premium

This rider waives the premium if the person insured under this rider is considered totally disabled before age 65.

Payor Waiver of Premium9

This rider, which is attached to a policy on the life of a child, waives the premium if the person responsible for paying the premiums dies or is considered totally disabled before age 65. Premiums will continue to be waived until the child is age 25.

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Insurance claims

When it comes time to make a claim, we’re here to help make the process as quick and easy as possible. Please refer to the specific type of insurance product you have to ensure that the proper steps are taken and your claim can be processed quickly.

The first thing to do is contact us, by phone at 1-800-846-5970 or email at [email protected], with the required information so we can begin the claims process.

Learn more
CLAIMS BROCHURE

1 Under the Income Tax Act (Canada) and at the date of publication, the receipt of Critical Illness Benefits is not currently taxable. ivari does not guarantee nor is it responsible for the tax treatment applicable to this policy feature. Please consult your legal or tax advisor for an opinion on this matter in relation to your particular circumstances. back

2 Virtual Services by Maple is a non-contractual benefit and is subject to program availability. Products or services offered may be subject to change. Maple Corporation is the provider of the virtual care services available with ivari policies. The Member Assistance Program (MAP) is a third-party offering delivered by ComPsych Corporation (“ComPsych”) through the Maple platform. Maple does not own or control ComPsych’s MAP services, and use of the MAP is subject to ComPsych’s Terms and Conditions and Privacy Policy. Professional certifications and/or qualifications may vary. ivari and its affiliates are not liable for the quality or availability of the products or services offered by Maple Corporation, ComPsych Corporation, or any of their respective affiliates. Maple Corporation and ComPsych Corporation are not agents or brokers of ivari. back

3 Starting June 1, 2026, Maple Virtual Services will be included with all new policies for primary insureds aged 18 plus, with one access per policyholder. Existing policies with Maple will automatically transition to the new Maple offering. Virtual Services by Maple is a non-contractual benefit and is subject to program availability. back

4 The Critical Illness Benefit cannot exceed the total life insurance face amount, per life insured, on an existing life insurance policy. Inforce critical illness coverage from all sources cannot exceed a total of $2,000,000. Please ask your advisor for details. back

5 Available on select plans only. back

6 Different Critical Illness Protection coverage types may be added to an existing inforce life insurance policy or Critical Illness Protection standalone policy. back

7 Based on a 25-condition policy with an average Critical Illness Benefit amount of $80,000. back

8 Policy fee applies. back

9 Available on select plans only. Ask your advisor for details as to whether this option is available for you. back

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P.O. Box 4241, Station A
Toronto, ON M5W 5R3

416-883-5000 . Telephone
1-800-846-5970 . Toll free
[email protected]

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ivari is a member of Assuris. Assuris is the not for profit organization that protects Canadian policyholders in the unlikely event that their life and health insurance company fails. Details about Assuris protection are available at www.assuris.ca.

Droits d’auteur © 2026, ivari Holdings Inc. Tous droits réservés.

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