E-signature guidelines
e-Signature eligibility and acceptance criteria
1. “Adopted/Pre-formatted” e-signature
Only accepted if the transaction is initiated by the advisor.
Requires mandatory use of one of the following ivari approved tools for electronic signatures:
| DocuSign |  |
| Adobe Sign |  |
| iGeny |  |
| Dropbox Sign |  |
| OneSpan |  |
| eZsign |  |
- All transactions must meet the following requirements:
- A secure signature and confirmation must be displayed with the document.
- An audit/summary page of the electronic signature end-to-end process must be attached with the electronically signed document. The audit/summary must include the date and time of each signature, IP address and email addresses of those signing.
- Additional Authentication/Verification is required for the following transactions:
- Banking change
- Loans
- Withdrawal/Cancel/Surrenders (full or partial) *
*Term Cancellations and Surrenders with No Value do not require the Additional Authentication
- For most vendors, the recipient authentication or identity verification process can be done through one of the following methods:
- Access Code Authentication: The customer must receive and enter a valid access code that is provided to them by the Advisor.
- Identity Verification (phone authentication): The customer must authenticate their identity using their phone number. The customer has the option of receiving a code to their phone number via a text message (SMS) or phone call.
Please reach out to the service provider directly if you have any technical questions.
2. “Draw” e-signature
Accepted if the transaction is initiated by either the advisor or the customer.
Use of an electronic signature tool from any vendor is accepted.
A drawn e-signature must be comparable to the one ivari has on file. Attach an audit/summary page of the electronic signature end-to-end process if provided by the vendor.
The above Eligibility and Acceptance criteria applies to:
- New Business – for all processes outside of ivari 360 / eDelivery
- Inforce Business – for all transactions except for Change of Beneficiary in the following provinces: Yukon, Northwest Territories, Nunavut, Saskatchewan, Nova Scotia, and PEI
- Contracting – for all transactions
All of the above criteria must be met in order to process the transaction.
Note: E-signatures are not accepted for a Change of Beneficiary transaction in the following provinces: Yukon, Northwest Territories, Nunavut, Saskatchewan, Nova Scotia, and PEI. For these provinces, a wet signature is required.
Tutorial Videos
For more detailed information on the authentication and e-Signature process, check out these videos:
- DocuSign – Access Code
- Additional information on the DropBox Sign Signer Access Code
- How to sign a document with eZsign