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          ivari
          200-5000 Yonge Street
          Toronto, Ontario M2N 7E9
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          Please use this mailing address for all policy-related correspondence

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          ivari
          P.O. Box 4241, Station A
          Toronto, ON M5W 5R3
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        • Toll free: 1-800-846-5970

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          [email protected]

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  • ivari-Sagicor-logo-EN
  • Got a question?
  • Forms & guides
  • Company information
  • News
  • Contact us
  • Products
        • Insurance
          • Overview
          • Insurance planning
          • Universal life insurance
          • Term insurance
          • Critical illness insurance
          • Guaranteed Life and Simplified Life insurance
        • Value-added benefits
          • Maple Virtual Healthcare
        • Investments
          • Annuities
          • Inforce products
  • Resources
        • FAQ
          • How do I
          • Making a claim
          • The ivari claims experience
          • Payment options
          • Forms & guides
          • e-Signature guidelines
          • Good reads
        • Tools
          • ivari digital tools
          • My ivari
          • My Insurance View
          • Wellness quiz
          • Financial challenge quiz
          • Send documents
          • Online change forms
          • Mobile experience
        • Financial quick links
          • Fund facts & performance updates
          • Net Rates of Return and Prices
          • Fund code finder
          • Segregated fund financial statements
  • About ivari
        • Contact
        • Main reception
          416-883-5000

          Corporate mailing address
          ivari
          200-5000 Yonge Street
          Toronto, Ontario M2N 7E9
        • Policy-related contact
        • Are you a policyholder with ivari?
          Please use this mailing address for all policy-related correspondence

          Policy-related mailing address
          ivari
          P.O. Box 4241, Station A
          Toronto, ON M5W 5R3
        • Customer service
        • Toll free: 1-800-846-5970

          For general inquiries:
          [email protected]

          Need to send us something?
          Send requests securely
        • About us
          • Company information
          • News
          • Careers
          • New to ivari
          • Contact us

To support our ongoing focus on enhancing our digital capabilities, we are making some changes to the way we receive documents from advisors, distributors, and customers.

What’s happening now?

Effective September 19, 2022, any policy and agency-related documents mailed to ivari are to be directed to our new mailing address: ivari, P.O. Box 4241, Station A, Toronto, ON, M5W 5R3, and NOT to our current address: 500-5000 Yonge Street.

Important! This change only applies to Canada Post mail and does not impact courier services. Please continue to use the 500-5000 Yonge Street address for ICS Courier and other courier services.

We are in the process of updating our website and marketing materials with the new address, though some system-generated correspondence (letters, confirmations, statements) will continue to include the previous address for a few months.

Rest assured, we will be re-directing mail sent to the previous address for a transitional period. However, to avoid any potential delays, we encourage you to begin to use the new mailing address starting September 19, 2022.

Which address should you use?

1. All paper mail related to policyholders, as well as agency-related mail for compensation and contracting, should now begin to be sent to the new address.

For example:

  • Forms, applications and other written requests for information and policy changes, etc.
  • Claims requests
  • Payment information
  • Commission and contracting information

2. All corporate correspondence for ivari should continue to use the 200-5000 Yonge Street address.

For example:

  • Written correspondence directed to the ivari sales team (not policy or contracting related)
  • Legal and compliance documents
  • Other corporate correspondence such as financial, actuarial, or human resources

Coming soon…

Effective January 31, 2023, we will no longer be accepting any documents from advisors, distributors or customers by fax and our fax number will be disabled. To that end, we have removed our fax number from our website and are working towards removing it from all ivari forms, applications, and communications.

Stick with these digital tools!

You and your clients can continue to send requests/documents directly to ivari through our easy-to-use digital tools.

For you:

webcappow – our online advisor portal for all your new business and inforce policy needs.

For you and your clients:

Send Documents tool – a simple and secure way to send ivari forms and other documents directly to ivari online.

Reminder!

Some of our forms can be completed entirely online before submitting — no downloading/uploading necessary!  Visit our Online Change Forms page for details.

Online forms include:

  • Change of beneficiary
  • Change to banking information
  • Change of address or email
  • Submit a claim

Published on: September 7, 2022

ivari logo

P.O. Box 4241, Station A
Toronto, ON M5W 5R3

416-883-5000 . Telephone
1-800-846-5970 . Toll free
[email protected]

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ivari is a member of Assuris. Assuris is the not for profit organization that protects Canadian policyholders in the unlikely event that their life and health insurance company fails. Details about Assuris protection are available at www.assuris.ca.

Copyright © 2025, ivari Holdings Inc. All rights reserved.

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