We’d like to take this opportunity to thank you for your business and support, and to wish you and your team all the very best for the rest of the year and the upcoming holiday season. We look forward to another rewarding year of doing business with you in 2025.
For your convenience, we have included a summary of our company’s service and processing availability during the holiday season.
Holiday schedule
Our offices are closed for statutory holidays on December 25 and 26, as well as January 1.
WFG ROCKS Call Centre
We will be closed on December 25 and 26, as well as January 1. On December 24, we will be open until 1:00 p.m. and December 31, we will be open until 4:00 p.m.
Other than that, there are no exceptions to our standard service hours of 8:00 a.m. to 7:00 p.m. ET.
New Business year-end processing
Important deadlines for new business
To help you settle your pending insurance business before year-end, please note the following key dates and guidelines.
| Key Process & Date | |
|---|---|
| Written New Business December 31 |
All new business applications including eApplications, conversions and replacements received in good order by 12:00 p.m. ET on December 31 will be processed and considered as written business in 2024. |
| Settling Requirements December 31 |
If all delivery requirements are received in good order by 3:00 p.m. ET on December 31, we guarantee the case will be settled in 2024. |
To expedite the types of cases listed below, please email [email protected] prior to the noted cut-off times:
- Promotion Runs
Please contact your Sales Director to see if you qualify for promotion run support.
- Special cases
Rush cases that require immediate attention to expedite them through the process.
- Speedy settlement
If the Underwriter approves a policy for issue and the only outstanding requirement is the initial premium, you can accelerate the settlement of the policy by obtaining a written request from your client to withdraw the initial premium from their bank account.
- Grouped files
Request for grouped files to be issued separately.
Policy delivery requirements – on webcappow!
You can accelerate the settlement of your new business policies by uploading the delivery requirements on webcappow:
- Directly through the client page under the Delivery Requirements section. Read more
- Through ivari’s end-to-end eDelivery process. Read more
Transaction processing deadlines for Inforce Life and Investment Products
Note: You can securely submit inforce Life and Investment Product transactions online by using our Send Documents tool.
| Key Date | Deadline |
|---|---|
| December 24 | To ensure that transactions receive the trade date of December 24:
• Transactions for Life and Investment Products must be received by 1:00 p.m. ET Wire transactions for Investment Products must be received by 1:00 p.m. ET If trades are received in good order after this cut-off time, the transaction will receive the trade date of the next business day, December 27. |
| December 31 | To ensure that transactions receive the trade date of December 31:
• Transactions for Life and Investment Products must be received by 3:00 p.m. ET • Wire transactions for Investment Products must be received by 4:00 p.m. ET If trades are received in good order after these cut-off times, the transaction will receive the trade date of the next business day, January 2. |
| January 2 | Business as usual. |
Note wire trades – FundSERV holiday hours:
December 25 & 26 – Closed
January 1 – Closed
Accessing information on ivari.ca
The ivari.ca site will be available throughout the holiday season.
webcappow
Access to webcappow will be available throughout the holiday season.
Regular business hours of 8:00 a.m. to 5:00 p.m. ET apply for any dates not listed.
Published on: November 28, 2024