What to do when you have a complaint – Our customer complaint handling process
We take your complaint seriously
At ivari, we strive to create better futures for our stakeholders through living our core values of respect, quality, transparency and trust. If you, our valued customer, feel that an issue or concern has been handled poorly or miscommunicated, we are committed to dealing with you professionally, openly and courteously.
Our process for handling and resolving complaints
Our formal complaint handling process is designed to address the proper handling of any complaint about a product or service from ivari.