We’d like to take this opportunity to thank you for your business and support, and to wish you and your team all the very best for the rest of the year and the upcoming holiday season. We look forward to another rewarding year of doing business with you in 2024.
For your convenience, we have included a summary of our company’s service and processing availability during the holiday season.
Holiday schedule
Our offices are closed for statutory holidays on December 25 and 26, as well as January 1.
WFG ROCKS Call Centre
We will be closed on December 25 and 26, as well as January 1. On December 22 and December 29 we will be open until 4:00 p.m.
Other than that, there are no exceptions to our standard service hours of 8:00 a.m. to 7:00 p.m. ET.
New Business year-end processing
Important deadlines for new business
To help you settle your pending insurance business before year end, please note the following key dates and guidelines.
| Key Process & Date | |
|---|---|
| Written New Business December 29 |
All new business applications, including eApplications, conversions and replacements, received in good order by 12:00 p.m. ET on December 29 will be processed and considered as written business in 2023. |
| Settling Requirements December 29 |
If all delivery requirements are received in good order by 3:00p.m. ET on December 29, we guarantee the case will be settled in 2023. |
To expedite the types of cases listed below, please email [email protected] prior to the noted cut-off times:
- Promotion Runs
Please contact your Sales Director to see if you qualify for promotion run support. - Special cases
Rush cases that require immediate attention to expedite them through the process. - Speedy settlement
If the Underwriter approves a policy for issue and the only outstanding requirement is the initial premium, you can accelerate the settlement of the policy by obtaining a written request from your client to withdraw the initial premium from their bank account. - Grouped files
Request for grouped files to be issued separately.
Policy delivery requirements – on webcappow!
You can accelerate the settlement of your new business policies by uploading the delivery requirements on webcappow:
- Directly through the client page under the Delivery Requirements section. Read more
- Through ivari’s end-to-end eDelivery process. Read more
Transaction processing deadlines for Inforce Life and Investment Products
Note: You can securely submit in force Life and Investment Product transactions online by using our Send Documents tool.
| Key Date | Deadline |
|---|---|
| December 22 | To ensure that transactions receive the trade date of December 22:
If trades are received in good order after this cut-off time, the transaction will receive the trade date of the next business day, December 27. |
| December 29 | To ensure that transactions receive the trade date of December 29:
If trades are received in good order after these cut-off times, the transaction will receive the trade date of the next business day, January 2. |
| January 2 | Business as usual. |
Note wire trades – FundSERV holiday hours:
December 25 & 26 – Closed
January 1 – Closed
Accessing information on ivari.ca
The ivari.ca site will be available throughout the holiday season.
webcappow
Access to webcappow will be subject to system availability and may be impacted by year-end processing.
Marketing materials
If you don’t already have the ivari app…Get it today!
Looking for the latest ivari marketing materials? Need to look up a policy status, but aren’t at a computer? Want to access webcappow, but aren’t at your desk? You can access all these tools and much more at your fingertips with the new ivari mobile app.
Simply visit our website to get your access code, then download the app and instantly access everything ivari on your phone.
Regular business hours of 8:00 a.m. to 5:00 p.m. ET apply for any dates not listed.
Published on: December 6, 2023