The team
ivari’s claims team is made up of nine highly experienced claims adjudicators who handle all our life insurance and investment product claims.
The life insurance claims process
We’re in the business of honouring the promises we make to our policy holders. In 2022, we paid 99.4% of the life claims we received.
- Claim notification sent to ivari - The adjudicator reviews the policy(ies) to confirm the extent of coverage and contacts the individual who reported the claim to provide them with the claim requirements. If the claim occurs within the contestable period, additional documents will be requested.
- Required documents are requested and received by ivari- The adjudicator may, upon review, request additional documents and occasionally engage a third party investigator if more information is needed.
- Claim is reviewed - The adjudicator assesses all the collected information and makes a claims decision.
Our claims brochure explains the different types of claims and the forms required to process them.
FAQ's
We’re here to help!
How to make a claim?
The fastest way to submit a life claim is by using our online life claim form.
Visit the “Make a claim” section of ivari’s How do I? page for more details.
How long does it take to settle a claim?
Express life insurance claims* (i.e. Policies older than 10 years with a face amount of less than $50 k) - Two days from receipt of last required document.
Non-express life insurance and investment product claims - Five days from receipt of last required document.
*The claims adjudicator will review and confirm if your claim qualifies for express handling.
What is a contestable life insurance claim?
This is when death occurs within 2 years of the policy being issued or reinstated. The requirements for this type of claim are more in depth. We will investigate the insured’s health and personal history prior to the date of policy issue, regardless of the cause of death. If your claim falls into this category, the process and requirements will be explained to you once you’ve reported the claim to us.
Testimonials
Keeping our promises…always
A little while ago, during a regular review of policies with bad addresses, we sent a batch off to our search firm to find the proper and current addresses. One policy was returned showing that the insured had passed away a few years past. Using this information, we located an online obituary and contacted the funeral home to let the family know that they may have an unsettled insurance claim.
One year later…
After receiving no response from the funeral home, we did a 411 search using the beneficiary ‘s name and created a list of potential matches. We made our way through the list until we found the beneficiary –the insured’s dad. Imagine his shock finding out about this life insurance policy six years after his daughter had passed away! We have since paid the father the full $250,000 death benefit from his daughter’s policy.
A note from the beneficiary:
Thank you for taking the extra effort and time to find me. You have given me faith that there are good people left in this world. Many blessings on you and your family! – Midge
People are talking about us:
Oh wow, that was quick and thank you so much for making this so easy!
Regards
Stacy
I just want to say how much I appreciate your quick responses and good information. As the executor I’ve had so many things to deal with besides grieving. You made this process so much easier and I’m grateful to you for that!
God Bless You
MarilouI was surprised to see the funds in the account this morning. That was quick. Thank you for your attention to this claim.
Karan
Thank you!
Very impressive!!!ivari is very efficient and you are fabulous in difficult times.
Regards,
Peter