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          ivari
          200-5000 Yonge Street
          Toronto, Ontario M2N 7E9
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          ivari
          P.O. Box 4241, Station A
          Toronto, ON M5W 5R3
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        • Toll free: 1-800-846-5970

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  • ivari-Sagicor-logo-EN
  • Got a question?
  • Forms & guides
  • Company information
  • News
  • Contact us
  • Products
        • Insurance
          • Overview
          • Universal life insurance
          • Term insurance
          • Critical illness insurance
          • Simplified Issue & Guaranteed Issue insurance
          • Insurance planning
        • Value-added benefits
          • Maple Virtual Healthcare
        • Investments
          • Annuities
          • Inforce products
  • Resources
        • FAQ
          • How do I
          • Making a claim
          • The ivari claims experience
          • Payment options
          • Forms & guides
          • e-Signature guidelines
          • Good reads
        • Tools
          • ivari digital tools
          • My ivari
          • My Insurance View
          • Wellness quiz
          • Financial challenge quiz
          • Send documents
          • Online change forms
          • Mobile experience
        • Financial quick links
          • Fund facts & performance updates
          • Net Rates of Return and Prices
          • Fund code finder
          • Segregated fund financial statements
  • About ivari
        • Contact
        • Main reception
          416-883-5000

          Corporate mailing address
          ivari
          200-5000 Yonge Street
          Toronto, Ontario M2N 7E9
        • Policy-related contact
        • Are you a policyholder with ivari?
          Please use this mailing address for all policy-related correspondence

          Policy-related mailing address
          ivari
          P.O. Box 4241, Station A
          Toronto, ON M5W 5R3
        • Customer service
        • Toll free: 1-800-846-5970

          For general inquiries:
          [email protected]

          Need to send us something?
          Send requests securely
        • About us
          • Company information
          • News
          • Careers
          • New to ivari
          • Contact us

ivari’s claims team is made up of seven highly experienced claims adjudicators who handle all of our life insurance and investment product claims.

The life insurance claims process

We’re in the business of paying out on the promises we make to our policyholders. In 2023, we paid 99.5% of the life claims we received.

Claims-diagram_EN_new-700x827
  • Claim notification sent to ivari – The adjudicator reviews the policy(ies) to confirm the extent of coverage and contacts the individual who reported the claim to provide them with the claim requirements. If the claim occurs within the contestable period, additional documents will be requested.
  • Required documents are requested and received by ivari– The adjudicator may, upon review, request additional documents and occasionally engage a third party investigator if more information is needed.
  • Claim is reviewed – The adjudicator assesses all the collected information and makes a claims decision.

Our claims brochure explains the different types of claims and the forms required to process them.

Claims brochure

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P.O. Box 4241, Station A
Toronto, ON M5W 5R3

416-883-5000 . Telephone
1-800-846-5970 . Toll free
[email protected]

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ivari is a member of Assuris. Assuris is the not for profit organization that protects Canadian policyholders in the unlikely event that their life and health insurance company fails. Details about Assuris protection are available at www.assuris.ca.

Copyright © 2025, ivari Holdings Inc. All rights reserved.

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