Making a claim

For Universal life insurance, Term insurance, and Simplified Issue and Guaranteed Issue Claims.

You can report a claim in one of the following ways: Submit an online claim, by phone at 1-800-846-5970 or email at [email protected], with the following information so we can begin the claims process.

For Life Claims:

• Policy number
• Insured’s first and last name
• Cause of death (accident or illness)
• Date of birth
• Country of death (this is important!)

For Living Benefits Claims On A Universal Life Insurance Policy:

For Occupational Disability Claims:

• Policy number
• Date the insured stopped working
• Cause of occupational disability

For Critical Illness:

• Policy number
• Date the insured stopped working
• Type of critical illness

For Waiver Of Premium Claims:

• Policy number
• Insured’s first and last name
• Date the insured stopped working
• Cause of disability

Once you have reported your claim, a claims adjudicator will contact you within 24 hours to let you know exactly which forms you will need to complete.

You can report a claim in one of the following ways: Submit an online claim, by phone at 1-800-846-5970 or email at [email protected], with the following information so we can begin the claims process.

• Policy number
• Insured’s first and last name
• The diagnosis
• The date of the diagnosis

Once you have reported your claim, a claims adjudicator will contact you within 24 hours to let you know exactly which forms you will need to complete.