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          P.O. Box 4241, Station A
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  • Got a question?
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          • The ivari claims experience
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          • ivari digital tools
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          • Fund code finder
          • Segregated fund financial statements
  • About ivari
        • Contact
        • Main reception
          416-883-5000

          Corporate mailing address
          ivari
          200-5000 Yonge Street
          Toronto, Ontario M2N 7E9
        • Policy-related contact
        • Are you a policyholder with ivari?
          Please use this mailing address for all policy-related correspondence

          Policy-related mailing address
          ivari
          P.O. Box 4241, Station A
          Toronto, ON M5W 5R3
        • Customer service
        • Toll free: 1-800-846-5970

          For general inquiries:
          [email protected]

          Need to send us something?
          Send requests securely
        • About us
          • Company information
          • News
          • Careers
          • New to ivari
          • Contact us
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Making a claim

We are here to make the claims process as easy as possible.

Life Insurance claims

For Universal life insurance, Term insurance, and Simplified Issue and Guaranteed Issue Claims.

You can report a claim in one of the following ways: Submit an online claim, by phone at 1-800-846-5970 or email at [email protected], with the following information so we can begin the claims process.

For Life Claims:

  • Policy number
  • Insured’s first and last name
  • Cause of death (accident or illness)
  • Date of birth
  • Country of death (this is important!)

For Living Benefits Claims On A Universal Life Insurance Policy:

For Occupational Disability Claims:

  • Policy number
  • Date the insured stopped working
  • Cause of occupational disability

For Critical Illness:

  • Policy number
  • Date the insured stopped working
  • Type of critical illness

For Waiver Of Premium Claims:

  • Policy number
  • Insured’s first and last name
  • Date the insured stopped working
  • Cause of disability

After we’re notified of the insured person’s critical illness or death, we will send the claim requirements with instructions.

Critical Illness Protection claims

You can report a claim in one of the following ways: Submit an online claim, by phone at 1-800-846-5970 or email at [email protected], with the following information so we can begin the claims process.

  • Policy number
  • Insured’s first and last name
  • The diagnosis
  • The date of the diagnosis

After we’re notified of the insured person’s critical illness or death, we will send the claim requirements with instructions.

How to make a claim

If you are making a claim on a life insurance policy, it is most likely because you have experienced a personal loss. We understand that this is a challenging time, so we want to help make the claims process as quick and as easy as possible. We hope this video will help you understand the process for making a claim.

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Please refer to the specific type of insurance product you have to ensure that the proper steps are taken and your claim can be processed quickly.

You may also call our toll-free number 1-800-846-5970 or email us at [email protected] if you require any assistance.

Claims brochure

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P.O. Box 4241, Station A
Toronto, ON M5W 5R3

416-883-5000 . Telephone
1-800-846-5970 . Toll free
[email protected]

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ivari is a member of Assuris. Assuris is the not for profit organization that protects Canadian policyholders in the unlikely event that their life and health insurance company fails. Details about Assuris protection are available at www.assuris.ca.

Copyright © 2025, ivari Holdings Inc. All rights reserved.

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