How do I?
Here you’ll find answers to commonly asked questions.
Acronyms used in our correspondence
This list of acronyms is intended to help you navigate our correspondence and understand the content that is presented in your materials.
| Acronym | Description |
|---|---|
| ART/YR | Annual Renewable Term/Yearly Renewable Term |
| CI | Critical Illness |
| COI | Cost of Insurance |
| DB | Death Benefit |
| DTFD | Deductions To First Death |
| DTL | Deductions To Last Death |
| ETI | Extended Term Insurance |
| Incr. COI | Increasing Cost of insurance |
| Incr. DB | Increasing Death Benefit |
| JFTD | Joint First To Die |
| JLTD | Joint Last To Die |
| LCOI | Level Cost of Insurance or Level Cost |
| NC | Non-Convertible |
| NR | Non-Renewable |
| PTFD | Premiums to First Death |
| PTLD | Premiums to last death |
| R&C | Renewable & Convertible |
| Return of Dep. | Return of Deposit |
| RPU | Reduced Paid Up |
| Sum Ins. | Sum Insured |
| T100 | Term to Age 100 |
If you’re making a claim on a life insurance policy, it’s most likely because you’ve experienced a personal loss. We understand that this is a challenging time so we want to help make the claims process as quick and as easy as possible.
What you need to know
Step 1: Contact us in any one of the following ways:
- Complete and submit our online life claim form.
- Email us at [email protected]
- Call us at 1-800-846-5970
You’ll need to have this information handy when reporting your claim:
- Policy number
- Insured’s first and last name
- Date of death
- Country of death
- Cause of death
Step 2: One of our Claims Adjudicators will contact you within 24 hours of receiving the claims details. At that time, we’ll explain the claims requirements and send you any forms that need to be completed either by email or mail.
Note: Providing us with your email address will help to expedite this process. The sooner you receive and complete the forms, the sooner we can process your claim.
Step 3: When we receive the requested documents and completed forms, we will evaluate your claim and make a decision.
Claims for policies under 2 years old are referred to as “contestable claims”. And, while this may sound bad, it really just refers to the fact that the claim will have to go through a routine investigation process to look at the insured’s health history prior to the date of the policy being issued. This is an industry-wide practice that can take a while but the good news is that most of the time everything is just fine and the claim is paid.
If you have any immediate questions, please contact us at 1-855-806-5057 or [email protected]
If you are in the position to make a claim on a critical illness policy, it is most likely because you have suffered a serious medical condition. The last thing you need is to deal with a wall of paperwork and confusing information. At ivari, we understand that this is a challenging time so we are here to make the claims process as quick and easy as possible.
What you need to know
Step 1: Contact us in any one of the following ways:
- Complete and submit our online CI claim form. CI Claim forms will be emailed to you directly when submitting a claim using the online form.
- Email us at [email protected]
- Call us at 1-800-846-5970
You’ll need to have this information handy when reporting your claim:
- Policy Number
- Insured’s first and last name
- The diagnosis
- The date of the diagnosis
Step 2: When we receive the requested documents and completed forms, we will evaluate your claim.
Note: Providing us with your email address will help to expedite this process.
If your policy is less than 2 years old
Claims for policies under 2 years old are referred to as “contestable claims”. And, while this may sound bad, it really just refers to the fact that the claim will have to go through a routine investigation process to look at the insured’s health history prior to the date of the policy being issued. This is an industry-wide practice that can take a while but the good news is that most of the time everything is just fine and the claim is paid.
If you have any immediate questions, please contact us at 1-855-806-5057 or [email protected]
To set up or change Pre-authorized Debit (PAD) payments with ivari, you have two options:
- Complete and submit online.NEW
- You can complete the Pre-Authorized Debit form. The fastest and easiest way to send us your completed and signed forms is through our online tool. By using this tool, forms are sent instantly! Alternately, you can mail your completed forms to: ivari P.O. Box 4241, Station A Toronto, ON M5W 5R3
You have three options when changing your contact information:
- You can complete and submit online.
- You can call us directly at 1-800-846-5970.
- You can complete the Contact Information Change form.
The fastest and easiest way to send us your completed and signed forms is through our online tool. By using this tool, forms are sent instantly! Alternately, you can mail your completed forms to:
ivari
P.O. Box 4241, Station A
Toronto, ON M5W 5R3
If you need any help or, require additional information, please contact your advisor or ivari Customer Service at 1-800-846-5970.
To transfer the ownership of your ivari policy, you have two options:
- Complete and submit online.
- You can transfer the ownership of your ivari insurance policy by completing a Notice of Transfer of Ownership.
If you need help locating your advisor, please contact ivari Customer Service at 1-800-846-5970.
The fastest and easiest way to send us your completed and signed forms is through our online tool. By using this tool, forms are sent instantly! Alternately, you can mail your completed forms to:
ivari
P.O. Box 4241, Station A
Toronto, ON M5W 5R3
If you need any help or require additional information, please contact your advisor or ivari Customer Service at 1-800-846-5970. Please be advised that a transfer of ownership may have tax consequences depending on the Owner’s relationship as described in the Income Tax Act. If you need help understanding some of the terms used in the tax section of the form, you can find definitions below.
Definitions
What does it mean by arm’s length?
This type of relationship refers to a relationship between a non-related person as defined in the Income Tax Act section 251(1) and (2).
- For an individual, a non-related person can a person’s uncle, aunt, nephew and niece
- For a corporation, this means where one person or a group of related individuals has no controlling interest in the corporation. For example, a shareholder that directly or indirectly controls < 50% of the corporation or between employee and employer with no controlling interest.
What does it mean by non-arm’s length?
This type of relationship refers to a relationship between related person as defined in the Income Tax Act section 251(1) and (2).
- For an individual, a related person means an immediate family member connected by blood, marriage/common-law, or adoption. This excludes uncles, aunts, nephews and nieces.
- For a corporation, this means where one person or a group of related individuals has a controlling interest in the corporation. For example a shareholder that directly or indirectly controls 50% or more of the corporation.
For more clarification, please refer to the Income Tax Act sections mentioned above or contact your financial advisor.
What does it mean by “opting out from the Income Tax Act automatic rollover under subsection 148(8.1) or 148(8.2)”?
On a transfer of ownership transfer between current or former spouse/common-law, the Income Tax Act allows for an automatic rollover under the sections above which are considered tax deferred if the parties meet the specific requirements (one of them being that both of them have to be a Canadian resident). In some cases, say when it involves a court order, one party may be required to pay an amount to the other. This is when the owners would typically opt out from the provision. If this occurs, they need to provide the amount exchanged between the parties.
There are three ways for you to make your scheduled premium payments to your existing ivari policy. Learn more.
- Pre-Authorized Debit (PAD)
- Online banking
ivari
P.O. Box 4241, Station A
Toronto, ON M5W 5R3
Customer Service
Toll free: 1-800-846-5970
Email
[email protected]
- You can submit an online Request for Servicing Representative Change.
- You can send us a completed Request for Change of Servicing Representative Form (DCC 369) or a Letter of Direction, signed by the policy owner(s) and the new servicing agent. Be sure to include your policy number(s).
The fastest and easiest way to send us your completed and signed forms is through our online tool. By using this tool, forms are sent instantly! Alternately, you can mail your completed forms to:
ivariP.O. Box 4241, Station A
Toronto, ON M5W 5R3
- You can submit an online Policy Service Application by completing the “Update/correct my name” section of the online form.
- You can change or correct the name on your policy by completing sections 1 & 10 of the Policy Service form and signing on page 4. Note: A copy of the name change documentation must be submitted. For Corporations: Please attach articles of amalgamation/amendment showing the correct legal name.
The fastest and easiest way to send us your completed and signed forms is through our online tool. By using this tool, forms are sent instantly! Alternately, you can mail your completed forms to:
ivari
P.O. Box 4241, Station A
Toronto, ON M5W 5R3
If you need any help or require additional information, please contact your advisor or ivari Customer Service at 1-800-846-5970.
- You can submit an online Beneficiary Change.*
- You can change the beneficiary of your ivari insurance policy by completing a Change of Beneficiary.
All policy owners, including any irrevocable beneficiaries, must sign the Change of Beneficiary form.
*At this time, only the following provinces accept eSignatures for the Change of Beneficiary form: AB, BC, MB, NB, NL, ON and QC. Clients residing in other provinces will need to download, print, sign, and send the PDF version of this form to ivari through our Send Documents tool.
Alternately, you can mail your completed forms to:
ivari
P.O. Box 4241, Station A
Toronto, ON M5W 5R3
If you need any help or require additional information, please contact your advisor or ivari Customer Service at 1-800-846-5970.
- You can request a policy loan by submitting an online Policy Service Application by completing the “Take a Policy Loan against my Policy’s Value” section of the online form.
- You can request a policy loan by completing sections 1, 6 & 7 of the Policy Service form and signing on page 4. Please be advised that a loan against your universal life policy may cause the policy to lapse if it is not adequately funded. As well, this transaction may cause a taxable consequence. Please contact your advisor or ivari Customer Service at 1-800-846-5970 for more information.
The fastest and easiest way to send us your completed and signed forms is through our online tool. By using this tool, forms are sent instantly! Alternately, you can mail your completed forms to:
ivariP.O. Box 4241, Station A
Toronto, ON M5W 5R3
- You can request a withdrawal from your cash value policy by submitting an online Policy Service Application by completing the “Make a withdrawal from my Policy’s Value "Partial Surrender" section of the online form.
- You can request a withdrawal by completing sections 1 , 5(a) & 7 of the Policy Service form and signing on page 4. Please be advised that a withdrawal against your universal life policy may cause the policy to lapse if it is not adequately funded. As well, this transaction may cause a taxable consequence. Please contact your advisor or ivari Customer Service at 1-800-846-5970 for more information.
The fastest and easiest way to send us your completed and signed forms is through our online tool. By using this tool, forms are sent instantly! Alternately, you can mail your completed forms to:
ivari
P.O. Box 4241, Station A
Toronto, ON M5W 5R3
If you would like to cancel your insurance policy with ivari, and the policy has no cash value, please submit a letter of direction including the policy owner(s) and insured(s) names, plus a policy number. All policy owners must sign and, if applicable, irrevocable beneficiaries must also sign.
The fastest and easiest way to send us your completed and signed forms is through our online tool. By using this tool, forms are sent instantly! Alternately, you can mail your completed forms to:
ivari
P.O. Box 4241, Station A
Toronto, ON M5W 5R3
If you need any help or, require additional information, please contact your advisor or ivari Customer Service at 1-800-846-5970.
Before cancelling your valuable insurance policy, we encourage you to speak to your advisor.
- You can surrender your insurance policy by submitting an online Policy Service Application by completing the “Cancel/Surrender – Full Surrender” section of the online form.
- You may surrender your insurance policy by completing sections 1, 5(b) & 7 of the Policy Service form and signing on page 4. Please be advised that this transaction may cause a taxable consequence. Please contact your advisor or ivari Customer Service at 1-800-846-5970 for more information.
The fastest and easiest way to send us your completed and signed forms is through our online tool. By using this tool, forms are sent instantly! Alternately, you can mail your completed forms to:
ivariP.O. Box 4241, Station A
Toronto, ON M5W 5R3