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          P.O. Box 4241, Station A
          Toronto, ON M5W 5R3
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  • About ivari
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        • Main reception
          416-883-5000

          Corporate mailing address
          ivari
          200-5000 Yonge Street
          Toronto, Ontario M2N 7E9
        • Policy-related contact
        • Are you a policyholder with ivari?
          Please use this mailing address for all policy-related correspondence

          Policy-related mailing address
          ivari
          P.O. Box 4241, Station A
          Toronto, ON M5W 5R3
        • Customer service
        • Toll free: 1-800-846-5970

          For general inquiries:
          [email protected]

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          Send requests securely
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After applying for your life insurance you will most likely have either a paramedical exam or a telephone interview to help determine your insurance eligibility and risk.

1. Telephone interview

A telephone interview is an interview over the phone with an ivari service provider and will take between 30-40 minutes. The telephone interview will include questions about your medical history, lifestyle and other information required to assess your insurance application. Depending on your responses to the initial questions, there may be follow up questions that include topics other than those mentioned below. The purpose of any questions asked is only to determine your insurability.

To keep the interview as short as possible, please gather all relevant information regarding the following prior to your scheduled call:

  • Your medical history- including doctor visits and prescription drug history with name and dosage of your prescribed medication if any.
  • Smoking history
  • Alcohol consumption
  • Driving record
  • Foreign travel (past and future)
  • Drug use

Note that the interview may take longer if you have an extensive medical history.

2. Paramedical

This quick exam usually takes place in your own home, by a health professional, and will not require you to disrobe. 

What to expect

In most cases, this involves little more than an interview about your past and current health status, your lifestyle and habits and a check of your height, weight, heart rate and blood pressure, plus you will need to provide a urine sample. You will also be asked about past illnesses and surgeries, medications you currently take and a list of the doctors you see.

Some people may be asked to provide a blood sample and you will be notified in advance if this is required. If additional tests are needed, for example an ECG, they will be done at a medical facility.

Before your exam be sure to…

  • Avoid caffeine for a few hours
  • Avoid alcohol beverages for 8 hours
  • Do not smoke for one hour
  • Skip the gym and any strenuous activity for 12 hours
  • Drink plenty of water

If you are having blood taken…

  • Wear short sleeves or a shirt with sleeves that can easily roll up
  • No food for 8-10 hours prior to your appointment unless you suffer from a medical condition that does not allow for fasting
  • Avoid the gym for 24 hours after having blood drawn

Regardless of whether you have a paramedical or telephone interview, your advisor will be kept informed of the progress of your application. Should you have any questions or concerns about the application process, do not hesitate to contact your advisor.

Disclaimer

This article is intended for general information purposes only and should not be considered specific or personal investment, insurance, estate planning, legal or tax advice or a solicitation to purchase insurance. Nor should any medical information provided in this article be considered medical or health advice and should not be considered a substitute for advice from a qualified medical professional. While reasonable efforts have been made to ensure that the contents of this article have been derived from sources believed to be reliable and accurate at the time of publication, ivari does not warrant the accuracy or completeness of the information contained herein.

For your convenience, this article may provide links to third-party sites, ivari makes no representations about these sites and access by you is at your own risk.

References to any products or services by trade name, trademark or otherwise, does not constitute or imply endorsement, recommendation or validation by ivari.

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  • Life insurance
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P.O. Box 4241, Station A
Toronto, ON M5W 5R3

416-883-5000 . Telephone
1-800-846-5970 . Toll free
[email protected]

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ivari is a member of Assuris. Assuris is the not for profit organization that protects Canadian policyholders in the unlikely event that their life and health insurance company fails. Details about Assuris protection are available at www.assuris.ca.

Copyright © 2025, ivari Holdings Inc. All rights reserved.

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