A potential Canada Post service disruption could take place in the coming weeks, which means we can expect an interruption in mail delivery and potentially in other Canada Post services.
Here is some information you and your clients will need to know if mail services are disrupted.
Note: A reminder that your client’s documents such as billing notices, lapse/shortage notifications, renewals, and all other correspondence are sent electronically via webcappow’s e-notification Message Centre for you to access.
Premium payments
It’s important to ensure your insurance policy remains in effect by making your regularly scheduled premium payments. Here are some payment options.
Pre-Authorized Debit (PAD)
When you sign up for PAD, we’ll automatically deduct your premium from your bank account.
You can either:
- Submit your PAD and banking information securely online through ivari.ca. Simply go to https://webapp.ivari.ca/eforms/client/pad/en to enroll.
OR
- You can complete the Pre-Authorized Debit form. The fastest and easiest way to send us your completed and signed forms is through our secure online tool. By using this tool, forms are sent instantly!
Online payments
You also have the option to pay your premium at any time of day online through most banks and financial institutions, just like you pay your other bills. When making the payment, be sure to:
- Choose ivari as the payee
- Use your policy number as your reference number
- Allow enough time (min. 3 to 5 business days) for the payment to reach ivari (varies by financial institution)
Reminder: You are still responsible for making a payment during any mail disruption. Your insurance coverage continues 31 days after your premium due date. For certain products (please review your contract), you have an additional 30 days to make a payment during which you are not insured. If your policy lapses, a formal reinstatement would be required.
Surrender/loan payments
Send your request or documents online by visiting ivari.ca or by clicking here and following the instructions to send your files securely to ivari.
Submit your PAD and banking information securely online through ivari.ca. Simply go to https://webapp.ivari.ca/eforms/client/pad/en to enroll.
If you have any questions, you can reach us at 1-800-846-5970 or [email protected].
Transaction requests
Some transactions can be completed online without having to print or download a file. Simply click on the form you need to complete and submit the form directly to ivari. Visit Online change forms – ivari.
For other documents or requests, they can be submitted online by visiting ivari.ca or by clicking here and following the instructions to send your files securely to ivari.
Here is some information you will need to know during the mail service disruption.
Policyholder notifications
Annual statements, confirmations, term renewal notifications, and letters relating to new policies will be not be available during the mail service disruption. Please contact us, or your advisor if you have questions about your policy.
My ivari
Our online client portal that enables you to view information about your policy (view statements, confirmations, request changes etc.). You can log in or sign up at https://myivari.ca.
Claims
Our Claims department will contact your advisor or the beneficiary directly to ensure approved claim payments are made.
During the postal disruption, mail will be held in a secure location and delivered as quickly as possible once mail services resume.
If you have any questions, please contact your independent insurance advisor or you can reach us at 1-800-846-5970 or [email protected] between the hours of 8:00 a.m. and 7:00 p.m. ET. Monday to Friday.