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        • Main reception
          416-883-5000

          Corporate mailing address
          ivari
          200-5000 Yonge Street
          Toronto, Ontario M2N 7E9
        • Policy-related contact
        • Are you a policyholder with ivari?
          Please use this mailing address for all policy-related correspondence

          Policy-related mailing address
          ivari
          P.O. Box 4241, Station A
          Toronto, ON M5W 5R3
        • Customer service
        • Toll free: 1-800-846-5970

          For general inquiries:
          [email protected]

          Need to send us something?
          Send requests securely
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Annual flu shots + good hygiene are still the best prevention, but when the fever hits, virtual care keeps you out of germy clinics and back to bed (where they belong). Maple also flags red-flag symptoms that need in-person care, reducing risk.

How it works (3 quick steps)

  1. Create your Maple account and share your symptoms and health history.
  2. Match with a provider and start via secure chat, then move to video or audio if helpful.
  3. Get next steps via a treatment plan, prescription, or a referral if in-person care is needed.

Pro tips for a smoother visit

  • Jot down your top concerns/timeline before you start.
  • Test your internet and sign in a couple of minutes early.
  • Pick a quiet, private spot (your couch counts).
  • Ask what to watch for and when to follow up if things don’t improve. (Most people feel significantly better by day 4–5, but cough/congestion can linger.)

These tips originally appeared in an article from Maple’s blog: Flu season in Canada: how to protect yourself

Disclaimer

Virtual Healthcare Services by Maple is a non-contractual benefit and is subject to program availability. Maple Corporation is the sole provider of the Virtual Healthcare Services available with ivari Critical Illness and/or Guaranteed Life and Simplified Life policies. ivari and its affiliates are not liable for the quality or availability of the products or services offered by Maple Corporation or any of its affiliates. Maple Corporation is not an agent or broker of ivari.

Disclaimer

Please read the following carefully:

  1. This article has been prepared by and belongs to Maple Corporation. ivari is permitted to use and distribute this article. All uses, modifications and distributions are subject to the prior written approval of ivari and Maple Corporation and otherwise expressly prohibited.
  2. This material is intended for general information purposes only and should not be considered specific or personal health/medical advice, nor is it a substitute for advice from a qualified medical professional.
  3. For your convenience, this article may provide links to third-party sites. ivari makes no representations about these sites and access by you is at your own risk.
  4. ivari partners with Maple Corporation to offer extra-contractual virtual health services to its policyholders. For details, click here. Please consult your ivari life insurance advisor to determine if this service is right for you.
  5. The content of this page is subject to ivari’s Terms of Use.
Back to Maple virtual healthcare

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P.O. Box 4241, Station A
Toronto, ON M5W 5R3

416-883-5000 . Telephone
1-800-846-5970 . Toll free
[email protected]

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