Making a Critical Illness claim
If you are in the position to make a claim on a critical illness policy, it is most likely because you have suffered a serious medical condition. The last thing you need is to deal with a wall of paperwork and confusing information. At ivari, we understand that this is a challenging time so we are here to make the claims process as quick and easy as possible.
What you need to know
Step 1: Contact us in any one of the following ways:
- Complete and submit our online CI claim form. CI Claim forms will be emailed to you directly when submitting a claim using the online form.
- Email us at [email protected]
- Call us at 1-800-846-5970
You’ll need to have this information handy when reporting your claim:
- Policy Number
- Insured’s first and last name
- The diagnosis
- The date of the diagnosis
Step 2: When we receive the requested documents and completed forms, we will evaluate your claim.
Note: Providing us with your email address will help to expedite this process.
If your policy is less than 2 years old
Claims for policies under 2 years old are referred to as “contestable claims”. And, while this may sound bad, it really just refers to the fact that the claim will have to go through a routine investigation process to look at the insured’s health history prior to the date of the policy being issued. This is an industry-wide practice that can take a while but the good news is that most of the time everything is just fine and the claim is paid.
If you have any immediate questions, please contact us at 1-855-806-5057 or [email protected]