We’d like to take this opportunity to thank you for your business and support, and to wish you and your team all the very best for the rest of the year and the upcoming holiday season. We look forward to another rewarding year of doing business with you in 2026.
For your convenience, we have included a summary of our company’s service and processing availability during the holiday season.
Holiday schedule
Our offices are closed for statutory holidays on December 25 and 26, as well as January 1.
Client Services
We will be closed on December 25 and 26, as well as January 1. On December 24, we will be open until 1:00 p.m. and December 31, we will be open until 4:00 p.m.
Other than that, there are no exceptions to our standard service hours of 8:00 a.m. to 7:00 p.m. ET.
New Business year-end processing
Important deadlines for new business
To help you settle your pending insurance business before year end, please note the following key dates and guidelines.
| Key Process & Date | |
|---|---|
| Written New Business December 31 |
All new business applications including eApplications, conversions and replacements received in good order by 12:00 p.m. ET on December 31 will be processed and considered as written business in 2025. |
| Settling Requirements December 31 |
If all delivery requirements are received in good order by 3:00 p.m. ET on December 31, we guarantee the case will be settled in 2025. |
To expedite the types of cases listed below, please contact your Case Coordinator by email prior to the noted cut-off times:
- Special cases
Rush cases that require immediate attention to expedite them through the process. - Speedy settlement
If the Underwriter approves a policy for issue and the only outstanding requirement is the initial premium, you can accelerate the settlement of the policy by obtaining a written request from your client to withdraw the initial premium from their bank account.
- Grouped files
Request for grouped files to be issued separately.
Policy delivery requirements – on webcappow!
You can accelerate the settlement of your new business policies by uploading the delivery requirements on webcappow:
- Directly through the client page under the Delivery Requirements section. Read more
- Through ivari’s end-to-end eDelivery process. Read more
Transaction processing deadlines for in force Life and Investment Products
Note: You can securely submit in force Life and Investment Product transactions online by using our Send Documents tool. You can also take a look at some of our online change forms for a quick and easy way to submit changes.
| Key date | Deadline |
|---|---|
| December 24 | To ensure that transactions receive the trade date of December 24:
• Transactions for Life and Investment Products must be received by 1:00 p.m. ET Wire transactions for Investment Products must be received by 1:00 p.m. ET If trades are received in good order after this cut-off time, the transaction will receive the trade date of the next business day, December 27. |
| December 31 | To ensure that transactions receive the trade date of December 31:
• Transactions for Life and Investment Products must be received by 3:00 p.m. ET • Wire transactions for Investment Products must be received by 4:00 p.m. ET If trades are received in good order after these cut-off times, the transaction will receive the trade date of the next business day, January 2. |
| January 2 | Business as usual. |
Note wire trades – FundSERV holiday hours:
December 25 & 26 – Closed
January 1 – Closed
Compensation payment schedule
Please note our special pay period is November 29 to December 5 to generate electronic fund transfers (EFTs) with no minimum payment threshold amount. The cheque payment threshold will remain unchanged at $750, so we encourage you to submit EFT information for your advisors to Distribution Compensation & Contracting as soon as possible.
| Pay Period Ending: | |
|---|---|
| November 28 | EFTs will be transmitted on December 1 Cheques will leave our office on December 4 |
| December 5 | Cut-off date: December 3 EFTs will be transmitted December 8 EFT threshold to be lowered, no minimum Cheques will leave our office on December 11 |
| December 12 | Regular EFT threshold of $100 will be reinstated Cut-off date: December 10 EFTs will be transmitted on December 15 Cheques will leave our office on December 18 |
| December 19 | Cut-off date: December 17 EFTs will be transmitted on December 22 Cheques will leave our office on December 30 |
| December 26 | Cut-off date: December 22 EFTs will be transmitted on December 29 Cheques will leave our office on December 30 |
| December 31 | Cut-off date: December 29 EFTs will be transmitted on January 2* Cheques will leave our office on January 8* The in force bonus payments for qualified policies, as well as Segregated Fund quarterly trail payments, will be included in the year-end run. |
*Dates are dependent upon length of time required for year-end processing. Any change in this schedule will be communicated to you.
FundSERV Commission payments
LS file for quarter ending December 31 will be picked up by FundSERV on January 3.
Accessing information on ivari.ca
The ivari.ca site will be available throughout the holiday season.
webcappow
Access to webcappow will be available throughout the holiday season.
Marketing materials
Looking for the latest ivari marketing materials? Our mobile experience puts everything ivari at your fingertips! Say goodbye to the hassle of Apple or Google downloads and updates. With our mobile experience, you’ll enjoy direct access to ivari’s full suite of tools and resources. Log in just as you would on our website, and instantly navigate through the same menus and advisor dashboard for the latest content, forms, and news. With real-time updates, you’re always in the know, ensuring you have the most current information within reach.
Regular business hours of 8:00 a.m. to 5:00 p.m. ET apply for any dates not listed.
Published on: December 1, 2025