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          416-883-5000

          Corporate mailing address
          ivari
          200-5000 Yonge Street
          Toronto, Ontario M2N 7E9
        • Policy-related contact
        • Are you a policyholder with ivari?
          Please use this mailing address for all policy-related correspondence

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          ivari
          P.O. Box 4241, Station A
          Toronto, ON M5W 5R3
        • Customer service
        • Toll free: 1-800-846-5970

          For general inquiries:
          [email protected]

          Need to send us something?
          Send requests securely
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Take the opportunity this holiday season to remind your critical illness and Simply Guaranteed Life and Simply Simplified Life policyholders about their virtual care coverage with Maple. Maple is Canada’s #1 virtual care platform with over 1 million five-star reviews. Millions of Canadians are seeing doctors on Maple and love it.

On Maple, ivari critical illness and Simply Guaranteed Life and Simplified Life policyholders and their eligible dependents* are able to:

  • Connect to general practitioners online within minutes for medical advice, prescriptions, lab requisitions, and more.
  • Policyholders can access this fully covered service 4 times per year, 24/7/365.
  • Receive an expert medical opinion from Maple’s Canadian-licensed specialists to ensure policyholders feel confident about their health and medical decisions.

How does it work?

Get Started

To register, ivari critical illness and Simply Guaranteed Life and Simply Simplified Life  policyholders can visit getmaple.ca/ivari with their policy ID number. Or, if they have an existing account, they can log in to the Maple app on their smartphone or tablet.

Get Care

When they’d like to speak to a provider, they click “Get care”, choose the provider that they’d like to see and select their symptoms.

Pair with a provider

Pair with a healthcare provider and connect through instant message, video or audio.

Receive treatment

Discuss their reason for the visit with the provider. If they receive a prescription, they can select delivery or pick-up.

If your clients get struck with the flu or feel unwell during the holiday season and don’t have access to a doctor, they can see a doctor online in minutes, 24/7 on Maple.

Policyholders can get more information about their Maple coverage at:

ivari.ca/products/value-added-benefits/maple/

*Eligible dependents are anyone for whom the person insured is legally authorized to make healthcare decisions (e.g., a partner, a child under 18, or an elderly dependent). Read Maple’s Privacy Policy for more details. “Partner” means a person with whom the Insured is (a) legally married, (b) in a civil union, (c) in common law relationship, (d) live together in domestic partnership, or in an adult interdependent relationship and either have lived together for at least one (1) year or are together the parents of a child.

Virtual Healthcare by Maple is a non-contractual benefit and is subject to program availability. Products or services offered may be subject to change. Maple Corporation is the sole provider of Virtual Healthcare Services available with ivari Critical Illness and Simply Guaranteed Life and Simplified Life policies. ivari and its affiliates are not liable for the quality or availability of the products or services offered by Maple Corporation or any of its affiliates. Maple Corporation is not an agent or broker of ivari.

Published on: December 9, 2025

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P.O. Box 4241, Station A
Toronto, ON M5W 5R3

416-883-5000 . Telephone
1-800-846-5970 . Toll free
[email protected]

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ivari is a member of Assuris. Assuris is the not for profit organization that protects Canadian policyholders in the unlikely event that their life and health insurance company fails. Details about Assuris protection are available at www.assuris.ca.

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