What banking changes can be done over the phone? 

Changes that can be made to a policy over the phone include: Planned premium (sundry) changes, Deduction date changes, Mode/Frequency changes and stop/start Pre-Authorized Debits (PAD).

Please note, a change in banking information cannot be done over the phone as we require a copy of a void cheque. If the payor is changing, we will also require form PS375 to be completed.