Advisor FAQ
Here you’ll find answers to commonly asked questions.
We are proud to offer you three ways to learn with ivari:
- Online learning on our Learning Centre
- In-person seminars 3. Live webinars. Go to our ivari Learning page and review our FAQs to learn more!
We have a new page for this found here.
There is a compliance page, as well as a compliance handbook for advisors IV2092.
The learn centre has courses such as Compliance for a successful business - ivari best practices and Running a compliant business.
For information on filing a critical illness claim, visit this page.
Also see the claims brochure.
For information on filing a death claim, visit this page.
Also see the claims brochure.
The process can also be started with the online claim form.
Information about making a claim can be found on this page: https://ivari.ca/resources/faq/making-a-claim/
You can find information about the client's financial activity by conducting a Client/policy search. When viewing details for a particular policy, the information is available in the Values & loans and Financial Activity tabs tabs of the Policy Information screen.
Annual/quarterly statements (UL) and Statement of coverage (Term/Whole Life) are available on webcappow.
You can find statements by conducting a policy search and looking under the Statements tab on the search results screen. Depending on the type of contract you have, you can choose advisor search from the main menu and look under the Policyholder statements tab.
Changes that can be made to a policy over the phone include: Planned premium (sundry) changes, Deduction date changes, Mode/Frequency changes and stop/start Pre-Authorized Debits (PAD).
Please note, a change in banking information cannot be done over the phone as we require a copy of a void cheque. If the payor is changing, we will also require form PS375 to be completed.
You can find your clients' inforce letters in webcappow.
Webcappow → Business Activity → Inforce
You can find your clients' NSF redraws in webcappow.
Webcappow → Business Activity → Inforce à NSF Redraws
You can find your clients' Outstanding premium in webcappow.
Webcappow → Advisor search → Outstanding premium tab
You can find your clients' policies and their current status in webcappow.
Webcappow → Advisor search → Advisor business tab
The table below outlines the policy changes that require underwriting.
(note: NS stands for non-smoker change)
| Underwriting changes | Non-underwriting changes |
|---|---|
| Increase in coverage | Face amount reduction |
| Addition of a rider (CI, Term, child rider) | Cancellation of a rider / coverage |
| Reinstatement | Severance option (split) |
| NS change | DOB correction |
| Reconsideration of rating or risk class | Deregistration |
| COI change to level with increase in risk | |
| Addition of a new life / coverage (Term and CI only) |
All New Business policy contracts are issued electronically in PDF format and made available for eDelivery.
If the client would like a paper version the contract, this can be requested once the contract is in force via the duplicate contract process. We require a request in writing from the advisor or a PS375 signed from the client.
For an overview current ivari product, click here.
If you are a distributor or an advisor who would like to speak to one of our sales people for more in-depth information on the ivari insurance products currently available for sale, please email us at [email protected] (email FR: [email protected]). Someone will be in touch with you shortly.
Once the policy contract is issued it will be available on webcappow until the End of Delivery date.
The client will be able to view the contract on the My ivari client portal once the contract is inforce and for as long as the policy is inforce.
Refer to the eDelivery of policy contracts webpage at https://ivari.ca/for-my-business/business-corner/edelivery
This page provides a video tutorial and job aids to assist you.
The UW requirements and Delivery requirements document upload process are the same. Navigate to the UW Requirement section on this video:
https://securewebapp.ivari.ca/AdvisorTraining/Home/TakeCourse/en?courseid=41
The upload process is outlined in the video at 2:35.
The following link provides a video tutorial to assist you in responding to underwriting questions regarding your case: https://securewebapp.ivari.ca/AdvisorTraining/Home/TakeCourse/en?courseid=41
Video timestamp: (1:50)
In Webcappow:
Search by policy number or client name.
Click on the insured’s client number and on the Client Information screen you will find the following sections:
- Underwriting requirements View all UW requirements requested and received. Our video tutorial offers guidance on how to "Find underwriting requirements in webcappow"
- Underwriting decisions (Timestamp 1:27) View the UW decision made on your policy
- Delivery requirements (Timestamp 2:57) View all delivery requirements to have your policy settled
A video tutorial provides you guidance on how to “Manage your new business with webcappow”:
This specific information can be found in the video starting at 1:06 in the timeline.
Our brochure “Changing your policy” will provide guidance on changes requiring underwriting: https://ivari.ca/media/_pda/UW2155.pdf
We have a series of mini videos under the section “Help prepare your clients for their life insurance medicals” to help you to understand the requirements: https://ivari.ca/for-my-business/company-quick-links/underwriting/#help
Our brochure, “The best ways to get your applications underwritten” provides a list of recommendations for you to get the information we need: https://ivari.ca/documents/marketing-materials/UW2049.pdf
Our Underwriting Requirement Chart provides us with this information: https://ivari.ca/files/LP2027.pdf
Also review the updated Underwriting Requirements flyer – UW2048, which details the current UW requirements, along with past requirements and other items.
Alternatively, our illustration software also provides this information when producing a quote for your client.
WFGContact your WFG Compensation Team at WFG Head OfficeGreatway / Brokerage Please refer to Compensation Guide
Please use form DCC369 - Request for Change of Servicing Representative - available on ivari.ca
To find the latest communication, log in to ivari.ca using the Advisor Login link. From the main menu on Advisor home page, select For my business and navigate to ivari info in the Company quick links column.
To find Marketing Materials, log in to ivari.ca using the Advisor Login link. Once you are logged in, from the main menu on Advisor home page, select For my business and navigate to Marketing Materials in the Business corner column.
The mailroom is open Tuesdays and Thursdays from 9 am – 4 pm EST
You can reach the mailroom via email at [email protected] or by phone at 416-883-5161.
There will not be an active receptionist going forward.
There is a Visitor Log In System called iLobby at the 2nd floor reception and the 2nd floor elevator lobby which allows visitors of any type (contractors, advisors, visitors) to sign in.
The system contacts the ivari staff/host (by email or phone) who is meeting the visitor / advisor etc. to notify them that there is a visitor waiting for them on the 2nd floor to come down and escort
The main ivari phone number is 416-883-5000 or 1-800-846-5970
Call centre hours are 7 am to 7 pm EST.