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          200-5000 Yonge Street
          Toronto, Ontario M2N 7E9
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          ivari
          P.O. Box 4241, Station A
          Toronto, ON M5W 5R3
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        • Toll free: 1-800-846-5970

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  • Got a question?
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  • Resources
        • FAQ
          • How do I
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          • ivari digital tools
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          • My Insurance View
          • Wellness quiz
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          • Send documents
          • Online change forms
        • Financial quick links
          • Fund facts & performance updates
          • Rates of return & prices
          • Fund code finder
          • Segregated fund financial statements
  • About ivari
        • Contact
        • Main reception
          416-883-5000

          Corporate mailing address
          ivari
          200-5000 Yonge Street
          Toronto, Ontario M2N 7E9
        • Policy-related contact
        • Are you a policyholder with ivari?
          Please use this mailing address for all policy-related correspondence

          Policy-related mailing address
          ivari
          P.O. Box 4241, Station A
          Toronto, ON M5W 5R3
        • Customer service
        • Toll free: 1-800-846-5970

          For general inquiries:
          [email protected]

          Need to send us something?
          Send requests securely
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Our secure “Send Requests” tool allows both advisors and customers to easily and securely submit requests for all inforce policy transactions online.

The following chart outlines the recent updates made to the eligibility and criteria for accepting Adopted/Pre-formatted eSignatures and Draw eSignatures.

“Adopted/Pre-formatted” e-signature “Draw” e-signature
Only accepted if the transaction is initiated by the advisor. Accepted if the transaction is initiated by either the advisor or the customer.

Requires mandatory use of one of the following ivari approved tools for electronic signatures:

  • DocuSign
  • Adobe Sign
  • iGeny
  • HelloSign
Use of an electronic signature tool from any vendor is accepted.
A secure signature and confirmation must be displayed on the document.

Double authentication using phone (SMS) or email must be sent to customers for accessing and signing the document.

Audit/summary page of the electronic signature end-to-end process must be attached with the electronically signed document (except for documents settled via the eDelivery process).

Presence of a signature (Draw) that must be comparable to the one ivari has on file.

Attach audit/summary page of the electronic signature end-to-end process if provided by the vendor (except for documents settled via the eDelivery process).

All of the above criteria must be met in order to process the transaction.

Note: E-signatures are not accepted for a Change of Beneficiary transaction in the following provinces:  Yukon, Northwest Territories, Nunavut, Alberta, Saskatchewan, Nova Scotia, and PEI. For these provinces, a wet signature is required.

Published on: May 30, 2022

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P.O. Box 4241, Station A
Toronto, ON M5W 5R3

416-883-5000 . Telephone
1-800-846-5970 . Toll free
[email protected]

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ivari is a member of Assuris. Assuris is the not for profit organization that protects Canadian policyholders in the unlikely event that their life and health insurance company fails. Details about Assuris protection are available at www.assuris.ca.

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