Supporting you during COVID-19
We know these are challenging times for everyone due to COVID-19. We are monitoring the situation closely and ensuring we support both our employees and our valued policyholders and advisors. Rest assured we are here for you and ready to help.
What are we doing?
- Business as usual through the implementation of our business continuity plan
- Caring for the safety of our employees through travel restrictions, low floor density and a temporary ban on large meetings and conference attendance
- We’re using digital tools to maintain face-to-face contact
How can we help you?
Lessen the requirements for paper interactions through our digital business tools
- My ivari portal
- Electronic payments for premiums
- Electronic forms
- Send documents
- A reminder to be aware that hacking and phishing could be more prominent now as some people might take advantage of a vulnerable situation
- Our call centre remains open
- ivari's Premium Deferral Program – we’ve designed a program to assist clients who have been directly affected by COVID-19
- Summary of CRA tax administration changes in light of COVID-19
Answering your questions
Please use our How do I? tool on ivari.ca if you have questions. We will add any new questions we receive.
Please stay safe and healthy during this difficult time.