Supporting you and your business during COVID-19
We know these are challenging times for everyone due to COVID-19. We are monitoring the situation closely and ensuring we support both our employees and our valued distributors and advisors. Rest assured we are here for you and ready to help you with your business.
Information on underwriting requirement ordering and follow-ups during Covid-19:
- Check webcappow to see if the requirements are still outstanding.
- Check the vendor website to see if the correct requirements were ordered - Dynacare or ExamOne
- If the requirements were ordered, Dynacare or ExamOne will fulfill the order in accordance with their service resumption plans.
- If the requirements have not been ordered, they need to be ordered on the vendor’s website.
- Orders should not be duplicated or ordered if not needed. This may result in an additional charge or a rescission of the policy.
Note: Due to the backlog at the service providers, ivari will continue with the COVID-19 adjusted age/amount requirements until the end of the month at which time we will re-evaluate.
Email Communications
August 2020
My ivari client portal - New features with added benefits!
We’ve enhanced our online client portal to allow clients to:
- Receive some ivari correspondence electronically (including billing notices, statements, and policy contracts)
- Choose their ivari correspondence preference (paperless vs paper)
If you have questions, as always our Sales team is here to help, or you can contact our Call Centre at 1-866-WFG-ROCKS (934-7625) or [email protected].
My ivari client portal - New features with added benefits!
We’ve enhanced our online client portal to allow clients to:
- Receive some ivari correspondence electronically (including billing notices, statements, and policy contracts)
- Choose their ivari correspondence preference (paperless vs paper)
If you have questions, as always our Sales team is here to help, or you can contact our Call Centre at 1-800-846-5970 or [email protected].
June 2020
eDelivery process improvements
We’ve improved the eDelivery process to enhance the user experience for both you and your clients. Check out what’s new and refer to the job aids for details.
What’s new?
- You can correct the client contact information if you send the policy contract to the wrong email address or phone number.Important: If you accidentally release a policy contract to the wrong person (i.e. you enter the email address and corresponding phone number of someone other than the intended client), you must contact eBusiness immediately, at 1-800-646-1481, to report this potential privacy breach.
- Clients can complete and sign the following forms electronically through DocuSign:
- Pre-Authorized Debit form (PS375)
- Identity and Third Party Determination form (IP-LP782)
- The Leave at Home Package will automatically be sent to clients along with the policy contract and any accompanying forms.
- Existing job aids have been updated, and one new job aid has been added to reflect these improvements. (Remember, these job aids can be used by you to assist clients but should not be shared with clients.)
The eDelivery process:
Step 1: Agent views the policy contract in webcappow.
When policy contracts are available in webcappow, agents will be notified via their regular daily consolidated eNotification. Policy contracts will be available in webcappow until the end of delivery date.
Step 2: Agent releases the contract to the client(s) securely through webcappow.
Step 3: The client(s) reviews and signs the policy contract, as well as any accompanying forms.
The client(s) will receive an email from ivari ([email protected]) with a secure link to the policy contract.
- Job aid – Signing of payor agreement
- Job aid – Client review and signing of policy contract – Insured
- Job aid – Client review and signing of policy contract – Owner
Notes: If the owner is the same as the insured and/or the payor, the client must complete this process only once as the owner. For prosperity Simplified Issue and Guaranteed Issue policies, the owner and the insured are always the same.
If the owner/insured/ payor are different, the payor will receive the email to sign the Pre-Authorized Debit form first. Once complete, the insured will receive the email to review and sign the contract and any amendment next. Once complete, the owner will receive the email to review and sign the contract and any accompanying forms.
Step 4: Agent signs the Contract Placement List to complete the process.
The agent will receive an email from ivari ([email protected]) once the client(s) has reviewed and signed the contract.
Note: This step does not apply to prosperity Simplified Issue and Guaranteed Issue policies.
If you have any questions, your Sales team is here to help, or you can contact our Call Centre at 1-866-WFG-ROCKS (934-7625) or [email protected]. Please keep checking our COVID-19 page for the latest updates and news from ivari.
This message is intended only for an ivari advisor and may contain proprietary or confidential information. If you have received this email by mistake, please notify the sender immediately by email and delete this email from your system. Disclosing, copying, distributing or taking any action based on the contents of this information by anyone other than the intended recipient is strictly prohibited.
TM ivari and the ivari logos are trademarks of ivari Holdings ULC. ivari is licensed to use such marks.
eDelivery process improvements
We’ve improved the eDelivery process to enhance the user experience for both you and your clients. Check out what’s new and refer to the job aids for details.
What’s new?
- You can correct the client contact information if you send the policy contract to the wrong email address or phone number.Important: If you accidentally release a policy contract to the wrong person (i.e. you enter the email address and corresponding phone number of someone other than the intended client), you must contact eBusiness immediately, at 1-800-646-1481, to report this potential privacy breach.
- Clients can complete and sign the following forms electronically through DocuSign:
- Pre-Authorized Debit form (PS375)
- Identity and Third Party Determination form (IP-LP782)
- The Leave at Home Package will automatically be sent to clients along with the policy contract and any accompanying forms.
- Existing job aids have been updated, and one new job aid has been added to reflect these improvements. (Remember, these job aids can be used by you to assist clients but should not be shared with clients.)
The eDelivery process:
Step 1: Advisor views the policy contract in webcappow.
When policy contracts are available in webcappow, advisor will be notified via their regular daily consolidated eNotification. Policy contracts will be available in webcappow until the end of delivery date.
Note: Distributors will continue to receive eNotifications the way they do today.
Step 2: Advisor releases the contract to the client(s) securely through webcappow.
Step 3: The client(s) reviews and signs the policy contract, as well as any accompanying forms.
The client(s) will receive an email from ivari ([email protected]) with a secure link to the policy contract.
- Job aid – Signing of payor agreement
- Job aid – Client review and signing of policy contract – Insured
- Job aid – Client review and signing of policy contract – Owner
Note: If the owner is the same as the insured and/or the payor, the client must complete this process only once as the owner.
If the owner/ insured/ payor are different, the payor will receive the email to sign the Pre-Authorized Debit form first. Once complete, the insured will receive the email to review and sign the contract and any amendment next. Once complete, the owner will receive the email to review and sign the contract and any accompanying forms.
Step 4: Advisor signs the Contract Placement List to complete the process.
The advisor will receive an email from ivari ([email protected]) once the client(s) has reviewed and signed the contract.
If you have any questions, your Sales team is here to help, or you can contact our Call Centre at 1-800-846-5970 or [email protected]. Please keep checking our COVID-19 page for the latest updates and news from ivari.
This message is intended only for an ivari advisor and may contain proprietary or confidential information. If you have received this email by mistake, please notify the sender immediately by email and delete this email from your system. Disclosing, copying, distributing or taking any action based on the contents of this information by anyone other than the intended recipient is strictly prohibited.
TM ivari and the ivari logos are trademarks of ivari Holdings ULC. ivari is licensed to use such marks.
May 2020
eDelivery of policy contracts to clients – Update!
The eDelivery process has been updated to include prosperity Simplified Issue and Guaranteed Issue policy contracts. Now, all policy contracts issued on or after May 2, 2020 can be delivered to your clients electronically and securely through webcappow.
Heads up! We’ve updated the job aids to reflect this improvement.
(These job aids can be used by you to assist clients, but should not be shared with clients.)
The eDelivery process:
Step 1: Agent views the policy contract in webcappow.
When policy contracts are available in webcappow, agents will be notified via their regular daily consolidated eNotification. Policy contracts will be available in webcappow until the end of delivery date.
Step 2: Agent releases the contract to the client(s) securely through webcappow.
Step 3: The client(s) reviews and signs the policy contract, as well as any accompanying forms.
The client(s) will receive an email from ivari ([email protected]) with a secure link to the policy contract.
- Job aid – Client review and signing of policy contract – Insured
- Job aid – Client review and signing of policy contract – Owner
Note: If the owner and the insured are the same, the client must complete this process only once as the owner. For prosperity Simplified Issue and Guaranteed Issue policies, the owner and the insured are always the same. If the owner and the insured are different, the insured will receive the email to review and sign the contract first; once complete, the owner will receive the email to review and sign the contract next.
Step 4: Agent signs the contract to complete the process.
The agent will receive an email from ivari ([email protected]) once the client(s) has reviewed and signed the contract.
Note: This step does not apply to prosperity Simplified Issue and Guaranteed Issue policies.
If you have any questions, your Sales team is here to help, or you can contact our Call Centre at 1-866-934-7625 or [email protected]. Please keep checking our COVID-19 page for the latest updates and news from ivari.
eDelivery of policy contracts to clients through webcappow (Brokerage & Greatway)
You can now deliver policy contracts to your clients electronically, and securely, through webcappow.
With ivari’s end-to-end process, you can receive a policy contract, release the delivery requirements to your client(s) and return it to ivari entirely through webcappow.
Pro tip: Use the job aids to guide you through this process.
(These job aids can be used by you to assist clients, but should not be shared with clients.)
The eDelivery process:
Step 1: Advisor views the policy contract in webcappow.
When policy contracts are available in webcappow, advisors will be notified via their regular daily consolidated eNotification. Policy contracts will be available in webcappow until the end of delivery date.
Note: Distributors will continue to receive eNotifications the way they do today.
Step 2: Advisor releases the contract to the client(s) securely through webcappow.
Step 3: The client(s) reviews and signs the policy contract, as well as any accompanying forms.
The client(s) will receive an email from ivari ([email protected]) with a secure link to the policy contract.
- Job aid – Client review and signing of policy contract – Insured
- Job aid – Client review and signing of policy contract – Owner
Note: If the owner and the insured are the same, the client must complete this process only once as the owner. If the owner and the insured are different, the insured will receive the email to review and sign the contract first; once complete, the owner will receive the email to review and sign the contract next.
Step 4: Advisor signs the contract to complete the process.
The advisor will receive an email from ivari ([email protected]) once the client(s) has reviewed and signed the contract.
If you have any questions, your Sales team is here to help, or you can contact our Call Centre at 1-800-846-5970 or [email protected]. Please keep checking our COVID-19 page for the latest updates and news from ivari.
Making it easier for you to do business online (WFG)
You can now deliver policy contracts to your clients electronically, and securely, through webcappow.
With ivari’s end-to-end process, you can receive a policy contract, release it to your client(s) and return it to ivari entirely through webcappow.
Pro tip: Use the job aids to guide you through this process.
(These job aids can be used by you to assist clients, but should not be shared with clients.)
Please note that prosperity Simplified Issue and Guaranteed Issue policy contracts cannot be released to your client(s) through webcappow at this time. For these policies only, continue to download the policy contract, then zip and encrypt the file before emailing it to your client(s).
How it works:
Step 1: Agent views the policy contract in webcappow.
When policy contracts are available in webcappow, agents will be notified via their regular daily consolidated eNotification. Policy contracts will be available in webcappow until the end of delivery date.
Step 2: Agent releases the contract to the client(s) securely through webcappow.
Step 3: The client(s) reviews and signs the policy contract, as well as any accompanying forms.
The client(s) will receive an email from ivari ([email protected]) with a secure link to the policy contract.
- Job aid – Client review and signing of policy contract – Insured
- Job aid – Client review and signing of policy contract – Owner
Note: If the owner and the insured are the same, the client must complete this process only once. If the owner and the insured are different, the insured will receive the email to review and sign the contract first; once complete, the owner will receive the email to review and sign the contract next.
Step 4: Agent signs the contract to complete the process.
The agent will receive an email from ivari ([email protected]) once the client(s) has reviewed and signed the contract.
If you have any questions, your Sales team is here to help, or you can contact our Call Centre at 1-866-934-7625 or [email protected]. Please keep checking our COVID-19 page for the latest updates and news from ivari.
April 2020
Option to reduce Registered Retirement Income Fund (RRIF) payments
The Federal government recently announced a new set of economic measures to help stabilize the economy during this challenging period.
One of the measures reduces the required minimum withdrawal from Registered Retirement Income Funds (RRIFs) and Life Income Funds (LIFs) by 25% for 2020.
For example, if the 2020 minimum was originally $10,000, the new RRIF minimum will be reduced by 25% to $7,500.
Is withholding tax impacted?
Withholding tax will apply on the amount withdrawn that is greater than the original 2020 RRIF minimum, or in the example above, it will only apply on amounts withdrawn over $10,000.
Other considerations
ivari will NOT automatically reduce the 2020 minimum withdrawal amount and instead, will reduce it upon instructions received. If you have a client who would like to opt in for the 25% reduction to their RRIF/LIF minimum annual payment, please submit a letter of direction by fax to 416-883-5520 or send an email to [email protected] or use the client portal at ivari.ca.
Please note that the changes do not provide the ability for policyholders who have already received their minimum annual payment for 2020 to re-contribute those amounts.
ivari will accept requests directly from the advisor without a client signature in situations when there is Limited Power of Attorney (LPOA) on file.
More information can be found on CRA’s website.
For a summary of Canada Revenue Agency (CRA) tax administration changes in light of COVID-19 click here.
E-signatures
We are now accepting e-signatures for most transaction types on our Investment Products.
The e-signature must be the actual signature of the owner and it MUST match against the ink signature on our file. The e-signature cannot be the policyholder’s name typed or printed by hand.
If the e-signature does not match the signature on file it will be flagged as not in good order and will result in delays in processing the request.
E-signature cannot be used for beneficiary changes.
ADVISOR USE ONLY. This material is intended for general information purposes only and should not be considered specific or personal investment, insurance, estate planning, legal, or tax advice. While reasonable efforts have been made at the time of publication to ensure that the contents of this material have been derived from reliable and accurate sources, including third party sources, ivari provides the information “AS IS” and ivari does not warrant the accuracy, completeness, usefulness, or timeliness of the information contained herein.
Supporting your business at this time – April 16 update
Watch this new video update message from Jeffrey Fox, SVP & Chief Distribution Officer, ivari:
This week he’ll let you know about:
- Our new COVID-19 page on ivari.ca – organized by date and no login required
- New flyer to share with your clients from our mobile app
- Download the app at Apple or Google Play app stores – search for “ivari”
- Use your dedicated access code for the app
- Some tips to help you and your clients while we are all working remotely:
- What it Takes to Run a Great Virtual Meeting (Harvard Business Review 2020)
- The Ultimate Guide to Remote Meetings (SlackHQ 2020)
- Time Management Is Actually a Waste of Time, Article, Entrepreneur magazine
- 5 Ways to Create Stronger Connections (TEDTalk, Robert Reffkin)
If you have questions, our sales team is here to help, or you can contact our call centre at [email protected] or 1-800-846-5970.
ivari’s Premium Deferral Program FAQ (Brokerage & Greatway)
Last week, we shared the details of our Premium Deferral Program designed to help clients through this challenging time. We know that both you and your clients may have questions, so we’ve created this FAQ to help.
As usual, please continue to check our advisor COVID-19 page for fthe latest updates and news from us.
ivari’s Premium Deferral Program FAQ (WFG)
Last week, we shared the details of our Premium Deferral Program designed to help clients through this challenging time. We know that both you and your clients may have questions, so we’ve created this FAQ to help.
As usual, please continue to check our advisor COVID-19 page for fthe latest updates and news from us.
ivari’s Premium Deferral Program (Brokerage & Greatway)
Supporting clients through difficult times
COVID-19 continues to present challenges for everyone. Many clients who have been directly affected by this pandemic are currently facing financial hardship. To help, we have designed a Premium Deferral Program for all eligible policy owners.
Program overview
This program applies to all products where the policy was issued on or before March 15th, 2020. This premium deferral option will be available until July 1st, 2020.
Currently, all policies allow clients a 31-day grace period for premium payments. Under this program, we are extending the grace period to allow policy owners to request a premium deferral of up to 91 days if they are experiencing financial hardship as a direct result of COVID-19 and related to:
- Illness
- Job loss (permanently or temporarily laid-off)
- Unpaid leave to care for a family member
- Business interruptions
Important! We will work with universal life policyowners to ensure their existing premium holiday option is used before the premium deferral option if they are experiencing financial hardship as a direct result of COVID-19.
How it works
All requests will be considered on a case-by-case basis.
To make a request in writing, policy owners must contact Client Services at [email protected].
Email requests must include the following policy owner information:
- Policy number(s)
- Name(s)
- Phone number(s)
- How COVID-19 has negatively impacted their financial situation (i.e. COVID-19 related illness, job loss, unpaid leave or business interruptions)
Policy owners can also call us at 1-800-846-5970 to provide the above information. Our Call Centre is open Monday – Friday from 8:00 a.m. to 7:00 p.m. ET.
Keeping you posted
We will keep you posted as we continue to develop solutions to help clients get through this difficult time.
Look out for an FAQ early next week!
Please continue to check our advisor COVID-19 page for the latest updates and news from ivari.
ivari’s Premium Deferral Program (WFG)
Supporting clients through difficult times
COVID-19 continues to present challenges for everyone. Many clients who have been directly affected by this pandemic are currently facing financial hardship. To help, we have designed a Premium Deferral Program for all eligible policy owners.
Program overview
This program applies to all products where the policy was issued on or before March 15th, 2020. This premium deferral option will be available until July 1st, 2020.
Currently, all policies allow clients a 31-day grace period for premium payments.
prosperity Term™, prosperity UL™ & Critical Illness
Under this program, we are extending the grace period to allow policy owners to request a premium deferral of up to 91 days if they are experiencing financial hardship as a direct result of COVID-19 and related to:
- Illness
- Job loss (permanently or temporarily laid-off)
- Unpaid leave to care for a family member
- Business interruptions
prosperity Simplified Issue & Guaranteed Issue
For these products only, we are extending the 31-day grace period to allow policy owners to request a premium deferral of up to 61 days.
Important! We will work with universal life policyowners to ensure their existing premium holiday option is used before the premium deferral option if they are experiencing financial hardship as a direct result of COVID-19.
How it works
All requests will be considered on a case-by-case basis.
To make a request in writing, policy owners must contact Client Services at [email protected].
Email requests must include the following policy owner information:
- Policy number(s)
- Name(s)
- Phone number(s)
- How COVID-19 has negatively impacted their financial situation (i.e. COVID-19 related illness, job loss, unpaid leave or business interruptions)
Policy owners can also call us at 1-866-934-7625 to provide the above information. Our Call Centre is open Monday – Friday from 8:00 a.m. to 7:00 p.m. ET.
Keeping you posted
We will keep you posted as we continue to develop solutions to help clients get through this difficult time.
Look out for an FAQ early next week!
Please continue to check our advisor COVID-19 page for the latest updates and news from ivari.
We have two more digital solutions that will make it easier for both you and your clients to do business with us.
A secure way to send documents to us online
Clients can now easily and safely send documents directly to ivari through our secure online process.
Your clients will continue to rely on you to guide them through policy decisions and correctly completing these forms, so we can process requests quickly and accurately.
Making the most of webcappow
We’ve added an additional thirteen types of inforce policy letters to webcappow. As usual, you can view these letters in webcappow under Business activity → Inforce → Inforce letters.
You will continue to receive new business and inforce policy updates through your regular daily consolidated eNotification.
| Additional inforce letters available on webcappow |
| Term Conversion Option Expiry |
| Term Coverage Expiry |
| Endorsement for Decrease in Sum Insured |
| Change in Risk Class |
| Confirmation of Reinstatement |
| Confirmation Pre-authorized debit has been resumed |
| Confirmation of Premium Payment |
| Confirmation of Loan |
| Confirmation of Partial Surrender |
| Confirmation of Policy Cancelled |
| Confirmation of Transfer |
| Change in Investment Allocation |
| Confirmation of Pre-authorized debit update |
If you have any questions, your sales team is here to help, or you can contact the call centre at 1-866-934-7625 or [email protected].
Supporting your business during COVID-19 – Helping you sell insurance while social distancing
Watch this new video update message from Jeffrey Fox, SVP & Chief Distribution Officer, ivari about ways we are helping you continue to do business at this time.
Please keep checking our COVID-19 page for the latest updates, and news from us. If you have questions, as always our sales team is here to help, or you can contact our call centre at [email protected] or 1-800-846-5970.
We’ve made some changes to our age and amount requirements
Great news, we have revised our age and amount requirements!
- We have increased our non-med underwriting for certain age groups up to $750,000
- We replaced Paramedical with a Telephone Interview
Supporting your business
With the current situation with COVID-19, we are continuously looking for ways to support your business. In addition to our new age and amount chart, we will be implementing the following interim changes until the challenges being faced with COVID-19 subside.
For pending applications that were signed on or before March 13 where:
- Applications with a face amount up to and including $1,000,000 for ages up to and including 50
- Applications with a face amount up to and including 500,000 for ages up to and including 55
We may waive requirements if there is no medical condition such as heart, cancer, stroke, diabetes or significant respiratory disease.
For New Business applications signed after March 13:Our new age and amount requirements chart will apply and only for this interim period (COVID-19) these additional exceptions will apply:
- Applications with a face amount up to and including $750,000 for ages 0 and including 50, will be handled as non-med underwriting.
- All applications being handled as non-med must be signed by the client
- For the balance of the age groups and face amounts our new age and amount chart will apply and if we can, we may be able to waive requirements depending on the the medical condition, age, and face amount
- If requirements cannot be waived due to age, amount, or a medical condition, the underwriter may ask for an APS (Attending Physician Statement) or request questionnaires to be completed instead.
- A rating offer may not be available, and those cases could be postponed or remain in pending status until the required underwriting evidence is available.
- If requirements are waived, a signed Delivery Receipt/Declaration of Good Health statement will be needed.
- In the Delivery Receipt/Declaration of Good Health statement there is a statement, “No one insured under this Policy has had any change in their health, occupation, finances, lifestyles….”.
If the client experiences job loss on a temporary basis due to COVID-19, the policy can still be delivered.
Any other change in the insured’s health means the policy cannot be delivered.
After the COVID-19 crisis is over we will revert to our normal age and amount chart without the exception.
March 2020
eDelivery of policy contracts – Available now!
We’re pleased to let you know that effective today, client policy contracts are available for download in webcappow.
We also have a new video message update from Jeffrey Fox, SVP & Chief Distribution Officer, ivari:
If you have questions, as always our sales team is here to help, or you can contact our call centre at [email protected] or 1-866-646-1481.
COVID-19 – Non face-to-face guidelines & eDelivery
We’re here to help and make it easier to do non face-to-face business with us.
We take the health and safety of our valued employees, advisors, applicants and policyholders seriously and we are continuing to monitor the COVID-19 situation closely. Our solution to process non face-to-face business and eDelivery of contracts will be launched Monday. At this time, we encourage you to only use video conference calling technology (Skype, FaceTime, Zoom etc.) to maintain contact with your clients.
Process for working with new clients:
What you need to know
- For UL policies, ivari will use Equifax to verify the client’s identity – this process will not affect your client’s credit rating
- ivari reminds you to not store a client’s personal information on an unprotected device or system
- Once the application is approved, ivari will upload the policy contract to webcappow
- Once the premium is paid and all delivery requirements are received by ivari, your client will be covered
Please continue to perform your needs-based market conduct duties while we work to provide a seamless experience for everyone. We will continue to refine this process and contact you if we require additional information to settle the policy.
eDelivery of policy contracts
In keeping with the non face-to-face process, effective Monday, March 30th, 2020, your client’s policy contract will generate and be available for download in webcappow. Once the policy contract is ready to be downloaded, you will be notified via your regular daily consolidated eNotification.
Be prepared! Make sure you’re registered on ivari.ca to receive these eNotifications. If you need assistance, reach out to your Sales Director.
Heads up Distributors! You will receive a new daily email notification when there are policy contracts ready to be downloaded.
Supporting your business during COVID-19 – keeping you updated
As we’ve let you know, we are continuing to monitor the COVID-19 situation, and ensuring we are supporting our employees, distributors, advisors, and policyholders. Here is a video update message from Jeffrey Fox, SVP & Chief Distribution Officer, ivari
ivari is open for business. Our office is open to essential staff but not to visitors at this time. Our employees continue to work remotely to effectively support you, using digital and online resources to conduct business. We encourage you to keep checking this page on the advisor login for the latest updates, and news from us. If you have questions, as always our sales team is here to help, or you can contact our call centre at [email protected] or 1-800-846-5970.
What are we doing?
- Business as usual through the implementation of our business continuity plan
- Caring for the safety of our employees through travel restrictions, low floor density and a temporary ban on large meetings and conference attendance
- Although we are doing our best to maintain our SLAs, please note they may be reduced for paper transactions due to having less people in the office
- We’re using digital tools to maintain face-to-face contact
- As always, our sales team is here to help. Although in person meetings might not be the best option at this time, they are available for your calls and virtual meetings.
How can we help you?
Lessen the requirements for paper interactions through our digital business tools
- webcappow for you and My ivari portal for your clients
- Marketing app to download and send marketing materials
- Electronic payments for premiums
- Electronic forms, including inforce policy requests and changes
- A reminder to be aware that hacking and phishing could be more prominent now as some people might take advantage of a vulnerable situation
- Our call centre remains open
Answering your questions
We have received COVID-19 related business questions from some of you and an FAQ. Keep checking this page and we will add any new questions we receive. Please stay safe and healthy during this difficult time.
COVID-19 FAQ
Yes, following successful completion of our existing adjudication process, ivari will pay the death claim.
If the death occurs outside of Canada or the USA, the existing foreign death assessment process will be followed as part of the adjudication process. Pending successful completion of the adjudication, the claim will be paid.
- Set up a pre-authorized debit plan. Payments are taken out of your client’s account on the day they are due without having to remember or do anything! The client can set up your PAD today; complete and submit online or download form and go to our Send Documents tool and follow the instructions to send your files securely to ivari.
- Pay premium any time through most banks and financial institutions just like paying other bills online. Note: Online payments can take several days to process, so please ensure that any online payments are made well in advance of the actual payment due date. If the payment is not received by ivari on the payment due date, the policy will be at risk for lapsing.
A withdrawal can be requested by completing sections 1 , 5(a) & 7 of the Policy Service form and signing on page 6. Upon completion, go to our Send Documents tool and follow the instructions to send your files securely to ivari. We recommend electing to have the funds electronically transferred to the bank account on file. If the client is not currently set up on our PAD plan, they can forward a preprinted VOID cheque in the policy owner’s name. Please be advised that a withdrawal against a universal life policy may cause the policy to lapse if it is not adequately funded. As well, this transaction may cause a taxable consequence.