{"id":52103,"date":"2026-07-21T08:16:17","date_gmt":"2026-07-21T12:16:17","guid":{"rendered":"https:\/\/ivari.ca\/?page_id=52103"},"modified":"2026-07-31T15:36:01","modified_gmt":"2026-07-31T19:36:01","slug":"normes-de-service","status":"publish","type":"page","link":"https:\/\/ivari.ca\/fr\/ressources\/faq\/normes-de-service\/","title":{"rendered":"Normes de service"},"content":{"rendered":"

[vc_row el_class=\u00a0\u00bbwhats-happening-banner\u00a0\u00bb el_id=\u00a0\u00bbgrey-page-banner\u00a0\u00bb][vc_column][vc_row_inner content_placement=\u00a0\u00bbmiddle\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1635351403459{background-image: url(https:\/\/ivari.ca\/files\/2021\/10\/grey-watercolour-bg-scaled.jpg?id=34985) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb][vc_column_inner][vc_raw_html css=\u00a0\u00bb\u00a0\u00bb]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[\/vc_raw_html][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n

Les normes de service s\u2019appliquent une fois que tous les renseignements requis ont \u00e9t\u00e9 re\u00e7us et sont en r\u00e8gle. Si des renseignements suppl\u00e9mentaires sont requis, le d\u00e9lai de la norme de service repart \u00e0 z\u00e9ro.<\/h2>\n

[\/vc_column_text][vc_column_text css=\u00a0\u00bb\u00a0\u00bb]<\/p>\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n
Service\/Op\u00e9ration<\/th>\nD\u00e9lai de traitement<\/th>\n<\/tr>\n<\/thead>\n
Nouvelles affaires \u2013 Produits vie<\/td>\n<\/tr>\n
Traitement des propositions : sur papier ou version
\n\u00e9lectronique<\/td>\n		1\u20132 jours ouvrables<\/td>\n<\/tr>\n
R\u00e8glement des polices : documents n\u00e9cessaires
\n\u00e0 la mise en vigueur de la police<\/td>\n		98 % des dossiers trait\u00e9s au plus tard \u00e0 la fin de la
\nsemaine ouvrable<\/td>\n<\/tr>\n
\u00c9tablissement des polices<\/td>\n1\u20133 jours ouvrables<\/td>\n<\/tr>\n
Mise sous contrat<\/td>\n<\/tr>\n
\u00c9tablissement de nouveaux contrats de conseillers<\/td>\n5 jours ouvrables<\/td>\n<\/tr>\n
Mise \u00e0 jour des permis et de l\u2019assurance
\nresponsabilit\u00e9 professionnelle : renouvellement des permis
\net mise \u00e0 jour des dossiers des conseillers actuels<\/td>\n		5\u20137 jours ouvrables<\/td>\n<\/tr>\n
Transfert (int\u00e9gral ou partiel) de blocs d\u2019affaires
\n\u00e0 un autre conseiller ou distributeur<\/td>\n		10\u201315 jours ouvrables<\/td>\n<\/tr>\n
Centre d\u2019appels<\/td>\n<\/tr>\n
Rapidit\u00e9 de r\u00e9ponse<\/td>\nD\u00e9lai de r\u00e9ponse de 120 secondes, 75 % du temps<\/td>\n<\/tr>\n
Affaires en vigueur<\/td>\n<\/tr>\n
Demandes financi\u00e8res : versements d\u00e9coulant de
\nrachats totaux ou partiels, d\u2019avances sur police ou de retraits<\/td>\n		5\u20137 jours ouvrables<\/td>\n<\/tr>\n
Modifications bancaires : coordonn\u00e9es bancaires ou date de
\npr\u00e9l\u00e8vement<\/td>\n		3\u20137 jours ouvrables<\/td>\n<\/tr>\n
Modifications non financi\u00e8res : adresse,
\nb\u00e9n\u00e9ficiaire ou propri\u00e9taire<\/td>\n		5\u201315 jours ouvrables<\/td>\n<\/tr>\n
Op\u00e9rations sur les fonds demand\u00e9es par le titulaire de
\npolice : assurance vie universelle et fonds distincts, y compris
\nles transferts entre fonds, les modifications visant l\u2019affectation
\ndes fonds, le r\u00e9\u00e9quilibrage, les achats p\u00e9riodiques
\npar sommes fixes et les transferts de fonds en bloc<\/td>\n		1\u20132 jours ouvrables<\/td>\n<\/tr>\n
D\u00e9lai de r\u00e9ponse aux courriels apr\u00e8s l\u2019envoi
\nde l\u2019accus\u00e9 de r\u00e9ception initial automatique.<\/td>\n		7\u201310 jours ouvrables<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n

[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

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 Les normes de service s\u2019appliquent une fois que tous les renseignements requis ont \u00e9t\u00e9 re\u00e7us et sont en r\u00e8gle. Si des renseignements suppl\u00e9mentaires sont requis, le d\u00e9lai de la norme de service repart \u00e0 z\u00e9ro….<\/p>\n","protected":false},"author":33,"featured_media":0,"parent":38403,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_searchwp_excluded":"","footnotes":""},"query_groups":[],"class_list":["post-52103","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nNormes de service - ivari<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ivari.ca\/fr\/ressources\/faq\/normes-de-service\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Normes de service - ivari\" \/>\n<meta property=\"og:description\" content=\"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 Les normes de service s\u2019appliquent une fois que tous les renseignements requis ont \u00e9t\u00e9 re\u00e7us et sont en r\u00e8gle. Si des renseignements suppl\u00e9mentaires sont requis, le d\u00e9lai de la norme de service repart \u00e0 z\u00e9ro....\" \/>\n<meta property=\"og:url\" content=\"https:\/\/ivari.ca\/fr\/ressources\/faq\/normes-de-service\/\" \/>\n<meta property=\"og:site_name\" content=\"ivari\" \/>\n<meta property=\"article:modified_time\" content=\"2026-07-31T19:36:01+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/ivari.ca\\\/fr\\\/ressources\\\/faq\\\/normes-de-service\\\/\",\"url\":\"https:\\\/\\\/ivari.ca\\\/fr\\\/ressources\\\/faq\\\/normes-de-service\\\/\",\"name\":\"Normes de service - ivari\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/ivari.ca\\\/#website\"},\"datePublished\":\"2026-07-21T12:16:17+00:00\",\"dateModified\":\"2026-07-31T19:36:01+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/ivari.ca\\\/fr\\\/ressources\\\/faq\\\/normes-de-service\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/ivari.ca\\\/fr\\\/ressources\\\/faq\\\/normes-de-service\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/ivari.ca\\\/fr\\\/ressources\\\/faq\\\/normes-de-service\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/ivari.ca\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Ressources\",\"item\":\"https:\\\/\\\/ivari.ca\\\/fr\\\/ressources\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"FAQ\",\"item\":\"https:\\\/\\\/ivari.ca\\\/fr\\\/ressources\\\/faq\\\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Normes de service\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/ivari.ca\\\/#website\",\"url\":\"https:\\\/\\\/ivari.ca\\\/\",\"name\":\"ivari\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/ivari.ca\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Normes de service - ivari","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/ivari.ca\/fr\/ressources\/faq\/normes-de-service\/","og_locale":"fr_FR","og_type":"article","og_title":"Normes de service - ivari","og_description":"JTNDZGl2JTIwY2xhc3MlM0QlMjJmbGV4LWNvbnRhaW5lciUyMiUzRSUwQSUyMCUyMCUzQ2RpdiUyMGNsYXNzJTNEJTIyZmxleC1pdGVtJTIyJTNFJTNDaW1nJTIwc3JjJTNEJTIyJTJGZmlsZXMlMkZlLXNpZ25hdHVyZS1pY29uLnN2ZyUyMiUyMGFsdCUzRCUyMmUtc2lnbmF0dXJlJTIwaWNvbiUyMiUyMHRpdGxlJTNEJTIyTm9ybWVzJTIwZGUlMjBzZXJ2aWNlJTIyJTIwY2xhc3MlM0QlMjJwYWdlLWJhbm5lci1pY29uJTIyJTNFJTNDJTJGZGl2JTNFJTBBJTIwJTIwJTNDZGl2JTIwY2xhc3MlM0QlMjJmbGV4LWl0ZW0lMjIlM0UlM0NoMSUzRU5vcm1lcyUyMGRlJTIwc2VydmljZSUzQyUyRmgxJTNFJTNDcCUyMGNsYXNzJTNEJTIyc3ViaGVhZGluZyUyMiUzRSUzQyUyRnAlM0UlM0MlMkZkaXYlM0UlMEElM0MlMkZkaXYlM0U= Les normes de service s\u2019appliquent une fois que tous les renseignements requis ont \u00e9t\u00e9 re\u00e7us et sont en r\u00e8gle. Si des renseignements suppl\u00e9mentaires sont requis, le d\u00e9lai de la norme de service repart \u00e0 z\u00e9ro....","og_url":"https:\/\/ivari.ca\/fr\/ressources\/faq\/normes-de-service\/","og_site_name":"ivari","article_modified_time":"2026-07-31T19:36:01+00:00","twitter_card":"summary_large_image","twitter_misc":{"Dur\u00e9e de lecture estim\u00e9e":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/ivari.ca\/fr\/ressources\/faq\/normes-de-service\/","url":"https:\/\/ivari.ca\/fr\/ressources\/faq\/normes-de-service\/","name":"Normes de service - ivari","isPartOf":{"@id":"https:\/\/ivari.ca\/#website"},"datePublished":"2026-07-21T12:16:17+00:00","dateModified":"2026-07-31T19:36:01+00:00","breadcrumb":{"@id":"https:\/\/ivari.ca\/fr\/ressources\/faq\/normes-de-service\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/ivari.ca\/fr\/ressources\/faq\/normes-de-service\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/ivari.ca\/fr\/ressources\/faq\/normes-de-service\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/ivari.ca\/fr\/"},{"@type":"ListItem","position":2,"name":"Ressources","item":"https:\/\/ivari.ca\/fr\/ressources\/"},{"@type":"ListItem","position":3,"name":"FAQ","item":"https:\/\/ivari.ca\/fr\/ressources\/faq\/"},{"@type":"ListItem","position":4,"name":"Normes de service"}]},{"@type":"WebSite","@id":"https:\/\/ivari.ca\/#website","url":"https:\/\/ivari.ca\/","name":"ivari","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/ivari.ca\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"}]}},"_links":{"self":[{"href":"https:\/\/ivari.ca\/fr\/wp-json\/wp\/v2\/pages\/52103","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ivari.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ivari.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ivari.ca\/fr\/wp-json\/wp\/v2\/users\/33"}],"replies":[{"embeddable":true,"href":"https:\/\/ivari.ca\/fr\/wp-json\/wp\/v2\/comments?post=52103"}],"version-history":[{"count":6,"href":"https:\/\/ivari.ca\/fr\/wp-json\/wp\/v2\/pages\/52103\/revisions"}],"predecessor-version":[{"id":52255,"href":"https:\/\/ivari.ca\/fr\/wp-json\/wp\/v2\/pages\/52103\/revisions\/52255"}],"up":[{"embeddable":true,"href":"https:\/\/ivari.ca\/fr\/wp-json\/wp\/v2\/pages\/38403"}],"wp:attachment":[{"href":"https:\/\/ivari.ca\/fr\/wp-json\/wp\/v2\/media?parent=52103"}],"wp:term":[{"taxonomy":"query_groups","embeddable":true,"href":"https:\/\/ivari.ca\/fr\/wp-json\/wp\/v2\/query_groups?post=52103"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}