{"id":46281,"date":"2024-03-04T15:28:37","date_gmt":"2024-03-04T20:28:37","guid":{"rendered":"https:\/\/ivari.ca\/?post_type=articles-insights&#038;p=46281"},"modified":"2024-08-15T09:17:43","modified_gmt":"2024-08-15T13:17:43","slug":"lintelligence-artificielle-ia-et-lindustrie-de-lassurance","status":"publish","type":"articles-insights","link":"https:\/\/ivari.ca\/fr\/articles-idees\/lintelligence-artificielle-ia-et-lindustrie-de-lassurance\/","title":{"rendered":"L\u2019intelligence artificielle (IA) et l\u2019industrie de l\u2019assurance"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row css=\u00a0\u00bb.vc_custom_1634649296002{background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb el_id=\u00a0\u00bbpost-banner\u00a0\u00bb el_class=\u00a0\u00bbpost-banner-blue\u00a0\u00bb][vc_column][vc_row_inner content_placement=\u00a0\u00bbbottom\u00a0\u00bb css=\u00a0\u00bb.vc_custom_1709583769702{background-image: url(https:\/\/ivari.ca\/files\/create-videos-with-artificial-intelligence-ai-enh-2023-11-27-05-33-20-utc-copy-2-scaled.jpg?id=46279) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}\u00a0\u00bb el_class=\u00a0\u00bbpost-banner\u00a0\u00bb][vc_column_inner el_class=\u00a0\u00bbimage-row-text-column\u00a0\u00bb width=\u00a0\u00bb2\/5&Prime;][vc_column_text]<\/p>\n<h1>\t\t\t<span id=\"typedjs16\" class=\"animated-typed-js-shortcode \"><\/span>\n\t\t\t<script>\n\t\t\tvar typedjs16 = new Typed('#typedjs16', {\n\t\t\t\tstrings: [\"L\\u2019intelligence artificielle (IA) et l\\u2019industrie de l\\u2019assurance\"],\n\t\t\t\ttypeSpeed: 80,\n\t\t\t\tbackSpeed: 50,\n\t\t\t\tbackDelay: 500,\n\t\t\t\tstartDelay: 1000,\n\t\t\t\tloop: false,\n\t\t\t\tloopCount: 0,\n\t\t\t\tfadeOut: false,\n\t\t\t\tfadeOutDelay: 500,\n\t\t\t\tsmartBackspace: true,\n\t\t\t\tshuffle: false,\n\t\t\t\tshowCursor: true,\n\t\t\t\tcursorChar: \"|\"\n\t\t\t});\n\t\t\t<\/script>\n\n\t\t<\/h1>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb3\/5&Prime;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row el_id=\u00a0\u00bbpage-subheader\u00a0\u00bb][vc_column][vc_column_text]L\u2019intelligence artificielle intervient dans divers aspects de nos vies. Certains vantent les m\u00e9rites de cette technologie, tandis que d\u2019autres y voient peu d\u2019avantages. \u00c0 vrai dire, l\u2019IA, en soi, n\u2019est ni bonne ni mauvaise, et il n\u2019y a pas lieu de la craindre. Comme nombre d\u2019avanc\u00e9es technologiques, tout est une question d\u2019utilisation.[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]Depuis longtemps, ce concept est int\u00e9gr\u00e9 dans notre quotidien sous une forme ou une autre, qu\u2019il s\u2019agisse de la correction automatique sur votre cellulaire, des agents conversationnels, des suggestions d\u2019articles qui pourraient vous int\u00e9resser sur votre boutique en ligne ou votre service de diffusion en mode continu pr\u00e9f\u00e9r\u00e9.<\/p>\n<h2>Les fondements<\/h2>\n<p>\u00ab\u00a0Intelligence artificielle\u00a0\u00bb est un terme g\u00e9n\u00e9rique et large. En bref, il s\u2019agit d\u2019un logiciel imitant la pens\u00e9e humaine dans le but d\u2019accomplir des t\u00e2ches complexes, telles que l\u2019analyse, le raisonnement et l\u2019apprentissage.<\/p>\n<p>En connaissant bien le contexte, nous sommes en mesure de d\u00e9terminer non seulement la meilleure fa\u00e7on d\u2019exploiter l\u2019IA dans le secteur de l\u2019assurance, mais \u00e9galement les situations o\u00f9 l\u2019interaction humaine serait une option plus enviable.<\/p>\n<p>L\u2019IA pourrait s\u2019av\u00e9rer utile pour\u00a0:<\/p>\n<ul>\n<li>R\u00e9sumer les descriptions complexes \u00e0 l\u2019aide d\u2019un langage clair, en vue de les expliquer \u00e0 vos clients.<\/li>\n<li>Harmoniser la communication en traduisant dans la langue du titulaire les termes difficiles tir\u00e9s du vocabulaire sp\u00e9cialis\u00e9, car ce logiciel est sup\u00e9rieur aux applications facilement accessibles dont les traductions sont douteuses.<\/li>\n<\/ul>\n<p>Il faut \u00e9viter de recourir \u00e0 l\u2019IA pour\u00a0:<\/p>\n<ul>\n<li>S\u2019assurer que votre client comprend les d\u00e9tails de sa police d\u2019assurance.<\/li>\n<li>R\u00e9pondre \u00e0 des questions li\u00e9es \u00e0 la situation particuli\u00e8re de votre client ou lui prodiguer des conseils.<\/li>\n<li>Aider votre client \u00e0 naviguer dans le processus de demande de r\u00e8glement o\u00f9 l\u2019on doit faire preuve de compassion.<\/li>\n<\/ul>\n<p>[\/vc_column_text][vc_row_inner el_class=\u00a0\u00bbarticle-section\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/4&Prime;][vc_column_text]<\/p>\n<h2>La dimension humaine<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb3\/4&Prime;][vc_column_text]Il faut voir l\u2019IA comme un assistant personnel, plut\u00f4t que comme une sorte de pilote automatique, et toujours v\u00e9rifier les renseignements qu\u2019elle vous transmet par souci d\u2019exactitude et d\u2019int\u00e9gralit\u00e9. Autrement dit, il ne faut pas tout prendre au pied de la lettre. Examinez les renseignements avant de vous y fier. [\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner el_class=\u00a0\u00bbarticle-section\u00a0\u00bb][vc_column_inner width=\u00a0\u00bb1\/4&Prime;][vc_column_text]<\/p>\n<h2>Protection de la vie priv\u00e9e<\/h2>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=\u00a0\u00bb3\/4&Prime;][vc_column_text]<\/p>\n<p style=\"font-weight: 400;\">Les syst\u00e8mes ouverts d\u2019intelligence artificielle qui sont accessibles au public, comme ChatGPT, soul\u00e8vent des pr\u00e9occupations quant \u00e0 la protection de la vie priv\u00e9e, car ils apprennent et \u00e9voluent sur la base des donn\u00e9es fournies par les utilisateurs. De plus, toute donn\u00e9e sensible ou tout renseignement d\u2019identification personnelle saisi dans l\u2019un de ces syst\u00e8mes risque d\u2019\u00eatre transmis \u00e0 un tiers ult\u00e9rieurement.<\/p>\n<p style=\"font-weight: 400;\">Nul ne conna\u00eet toute la port\u00e9e de l\u2019intelligence artificielle, mais une chose\u00a0est s\u00fbre : cette technologie d\u00e9j\u00e0 bien \u00e9tablie occupera une place de plus en plus importante dans notre quotidien, et ce, tant \u00e0 la maison qu\u2019au travail. Question d\u2019att\u00e9nuer l\u2019angoisse ressentie par plusieurs face \u00e0 cette nouvelle technologie aux capacit\u00e9s illimit\u00e9es, il est tout indiqu\u00e9 de se familiariser avec ce concept d\u2019IA et son utilisation. Les articles ci-dessous constituent un bon point de d\u00e9part. Nous vous recommandons \u00e9galement d\u2019\u00e9couter Mike Daicoff, Vice-pr\u00e9sident et Chef du Service des technologies de l\u2019information chez ivari, qui aborde ce sujet dans le cadre du balado \u00ab\u00a0ivari pr\u00e9sente\u2026 \u00c0 l\u2019Antenne\u00a0\u00bb intitul\u00e9 <a href=\"https:\/\/ivari.ca\/fr\/balado\/\">Generative AI<\/a> (en anglais seulement).<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text el_class=\u00a0\u00bbivari-row\u00a0\u00bb]<\/p>\n<h2>Autres ressources :<\/h2>\n<p><a href=\"https:\/\/www.lesaffaires.com\/techno\/technologie-de-l-information\/comment-des-entreprises-canadiennes-tentent-de-tirer-parti-de-l-intelligence-artificielle\/645627\" target=\"_blank\" rel=\"noopener\">https:\/\/www.lesaffaires.com\/techno\/technologie-de-l-information\/comment-des-entreprises-canadiennes-tentent-de-tirer-parti-de-l-intelligence-artificielle\/645627<\/a><\/p>\n<p><a href=\"https:\/\/portail-assurance.ca\/article\/la-technologie-et-lintelligence-artificielle-stimulent-linnovation-en-assurance\/\" target=\"_blank\" rel=\"noopener\">https:\/\/portail-assurance.ca\/article\/la-technologie-et-lintelligence-artificielle-stimulent-linnovation-en-assurance\/<\/a><\/p>\n<p><a href=\"https:\/\/www.ledevoir.com\/societe\/798452\/defi-rendre-ia-ethique\" target=\"_blank\" rel=\"noopener\">https:\/\/www.ledevoir.com\/societe\/798452\/defi-rendre-ia-ethique<\/a>[\/vc_column_text][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p> L\u2019intelligence artificielle intervient dans divers aspects de nos vies. Certains vantent les m\u00e9rites de cette technologie, tandis que d\u2019autres y voient peu d\u2019avantages. \u00c0 vrai&#8230;<\/p>\n","protected":false},"featured_media":46280,"template":"","categories":[],"articles_insights_taxonomies":[500],"query_groups":[548],"class_list":["post-46281","articles-insights","type-articles-insights","status-publish","has-post-thumbnail","hentry","articles_insights_taxonomies-developpement-des-affaires","query_groups-info-link-fr"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>L\u2019intelligence artificielle (IA) et l\u2019industrie de l\u2019assurance - ivari<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/ivari.ca\/fr\/articles-idees\/lintelligence-artificielle-ia-et-lindustrie-de-lassurance\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"L\u2019intelligence artificielle (IA) et l\u2019industrie de l\u2019assurance - ivari\" \/>\n<meta property=\"og:description\" content=\"L\u2019intelligence artificielle intervient dans divers aspects de nos vies. 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