Electronic signature eligibility and criteria – Effective June 1, 2022
Our secure "Send Request" tool allows both advisors and customers to easily and securely submit requests for all inforce policy transactions online.
The following chart outlines the recent updates made to the edibility and criteria for accepting Adopted/Pre-formatted eSignature and Draw eSignature.
| “Adopted/Pre-formatted” e-signature | “Draw” e-signature | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Only accepted if the transaction is initiated by the advisor. | Accepted if the transaction is initiated by either the advisor or the customer. | ||||||||||
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Requires mandatory use of one of the following ivari approved tools for electronic signatures:
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Use of an electronic signature tool from any vendor is accepted. | ||||||||||
| A secure signature and confirmation must be displayed on the document.
Authentication signature process: A text (SMS) message/phone/email or Access Code must be sent to the customer for accessing and signing the document securely. An audit/summary page of the electronic signature end-to-end process must be attached with the electronically signed document. The audit/summary must include the date and time of each signature, IP address and email addresses of those signing. |
A drawn e-signature must be comparable to the one ivari has on file.
Attach an audit/summary page of the electronic signature end-to-end process if provided by the vendor. |
The above Eligibility and Acceptance criteria applies to:
- New Business - for all processes outside of ivari 360 / eDelivery
- Inforce Business - for all transactions except for Change of Beneficiary in the following provinces: Yukon, Northwest Territories, Nunavut, Saskatchewan, Nova Scotia, and PEI
- Contracting - for all transactions
All of the above criteria must be met in order to process the transaction.
Note: E-signatures are not accepted for a Change of Beneficiary transaction in the following provinces: Yukon, Northwest Territories, Nunavut, Saskatchewan, Nova Scotia, and PEI. For these provinces, a wet signature is required.